Customer Service Representative

We are seeking Customer Service Representative to Interact with users (e.g., employer clients, verifiers, employer client's current and former employees, etc.) to provide and process information in response to inquiries, concerns, and requests about Experian's online employment and income verification services. You'll help shape a new business at Experian and help to guide market reach of our products in this space.   What you'll do   Follow stringent data security processes deal directly with users either by telephone and email respond promptly to user inquiries handle and resolve user questions obtain and evaluate all relevant information to handle and resolve user inquiries authenticate and upload user authorization forms process verification requests and forms direct requests and unresolved issues to the designated resource manage users accounts keep records of users interactions and transactions record details of inquiries, comments and concerns record details of actions taken High school diploma, general education degree or equivalent Knowledge of customer service principles and practices Knowledge of relevant computer applications and basic web functions Knowledge of administrative procedures Advanced English skills (writing and speaking)