Process Optimization Specialist

As a Process Optimization Specialist, you will play a critical role in enhancing the efficiency and productivity of our Global People team. You will be responsible for documenting and analyzing current processes, identifying areas for improvement, and implementing solutions to streamline operations, using Lean Six Sigma and Automation and AI. By employing your expertise in process improvement and project management, you will support improvement initiatives to achieve operational excellence.   What you get to do in this role:  Current State Process Documentation  Partner with process owners to assess and support current state process documentation, ensuring adherence to Global People's defined process maturity criteria, including governance and maintenance of current artifacts  Partner with process owners to maintain process inventories to ensure compliance with agreed-upon reviews and project updates.  Process Analysis and Evaluation  Conduct in-depth analysis of existing processes to identify inefficiencies and areas for improvement  Utilize data-driven approaches to assess current process performance and identify areas for optimization, including documenting pain points, bottlenecks, current volumes, SLAs, control points and E2E process performance  Collaborate with cross-functional teams to gather input and insights on current processes  Root Cause Analysis  Conduct root cause analysis using Six Sigma tools, Process Mining and other analytics tools to determine the underlying reasons for process inefficiencies   Identify corrective actions and potential solutions to address identified issues  Continuous Improvement Initiatives  Apply Lean and Six Sigma methodologies and tools to enhance process capability and reduce variability  Coach Operations staff in Continuous Improvement methods and tools while supporting development of an improvement opportunity backlog  Participate in cross-functional teams to drive process improvement projects, partnering with Product Managers and PMO to provide process mapping and analysis expertise for optimization initiatives  Partner with process owners to develop and implement strategies to optimize efficiency, reduce waste and increase productivity  Performance Monitoring  Leverage Key Performance Indicators (KPIs) to monitor the effectiveness of process improvement initiatives  Collect and analyze process data to understand current state performance, track progress and identify trends using control charts  Prepare reports to communicate findings and recommendations to stakeholders  Target State Process Development  Identify workflow automation opportunities using ServiceNow Platform tooling  Create target state process definitions along with detailed process flow diagrams and standard operating procedures (SOPs) for new processes  Collaborate with process owners, Product managers and Operations teams to develop and implement new process designs  Partner with Product teams to understand technology roadmaps and provide support for improvement opportunity prioritization  Change Management  Partner with process owners to facilitate the implementation of process improvements  Work with stakeholders to gain buy-in and support for proposed changes  Provide coaching and training to process owners and Operations staff for implementation of process optimization opportunities  To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. 3+ years of experience in process analytics, process design, process automation, Operational Excellence, and Continuous Improvement   Bach