Expert - EU RD

The role is responsible for ensuring high-quality, timely and accurate Reference Data operations across EU markets. It combines operational execution, quality governance, stakeholder management, process improvement and technical expertise to support end-to-end delivery—from retailer data input through to client delivery but primarily focusing on Reference Data Operations. Key Responsibilities Partner with the team to resolve operational and technical challenges, ensuring new tool enhancements are effectively understood and adopted. Lead error-management and Root Cause Analysis (RCA) activities, providing clear issue analysis, corrective actions and timely stakeholder communication. Maintain effective communication with onshore teams, clients and cross-functional stakeholders; provide accurate project updates and efficiently manage queries. Define, monitor and document process execution, including governance mechanisms to maintain documentation and track exceptions. Develop a strong understanding of day-to-day operations, identify automation opportunities and drive continuous process improvements. Ensure the accuracy, consistency and trendability of Reference Data used across NielsenIQ markets; investigate data-related concerns raised by clients and internal teams. Execute Reference Data Operations and project activities, with a clear understanding of the end-to-end production process from retailer receipt to final delivery. Deliver assigned work accurately within agreed timelines, while investigating data inquiries and operational challenges with local, regional and offshore teams. Support standardization, process efficiency and improvements across methods, applications and operational workflows. Provide technical and process expertise across Reference Data, supporting Western European markets in implementing projects effectively. Prepare and maintain KPI tracking to monitor quality performance, including Quality Escapes, data accuracy and project delivery discipline. Collaborate effectively in a virtual, multicultural environment with colleagues and stakeholders across locations. 5–8 years of experience in Operations, Quality Management and/or client-facing roles. Fluent written and spoken English. Strong analytical and problem-solving skills, with the ability to interpret data and identify actionable insights. Ability to explain technical concepts and train stakeholders with varied levels of expertise. Strong understanding of KPIs, operational monitoring and quality-performance management. Process-oriented mindset with experience defining, refining and improving processes to strengthen quality and on-time delivery. Demonstrated organizational, presentation and stakeholder-management skills. Knowledge of process improvement methodologies and project management practices. Ability to scope project requirements, manage stakeholder expectations and deliver against agreed objectives. Bachelor’s degree in any discipline; preferred fields include Mathematics, Statistics, Economics, Commerce or Business Administration. Master’s degree in Commerce, Statistics, Mathematics or a related field is preferred.