Business Analyst II

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Business Analyst II Business Analyst II – Technology Regulatory Execution Overview The Business Analyst II supports initiatives that strengthen Mastercard's technology resilience, risk management, governance, and regulatory readiness. The role helps translate business needs, regulatory requirements, operational challenges, and stakeholder objectives into clear requirements, actionable insights, reporting solutions, and process improvements. This is an early-career role for individuals who enjoy solving problems, working with data, understanding how technology supports business operations, and helping teams make informed decisions. You will work with colleagues across Product, Engineering, Operations, Technology Risk, Regulatory, while developing your analytical, communication, and business analysis capabilities. What matters most We value learning agility, structured thinking, curiosity, clear communication, attention to detail, and the ability to collaborate. Prior experience in every subject area or tool listed in this description is not expected. Role Responsibilities Business Analysis • Work with stakeholders to understand business problems, objectives, processes, and information needs. • Gather, organize, analyze, and document information from multiple sources. • Assist in translating stakeholder needs into clear business, process, data, and reporting requirements. • Create and maintain documentation such as requirements, process flows, user stories, acceptance criteria, decision records, and presentation materials. • Support testing and validation of processes, reports, dashboards, and solutions. • Maintain traceability between the identified needs, agreed requirements, decisions, and delivered outcomes. Regulatory and Resilience Support • Assist with analysis of regulatory, technology risk, operational resilience, business continuity, and governance requirements. • Support mapping of business and technology processes, controls, capabilities, and evidence to relevant requirements or standards. • Help identify and document gaps, dependencies, assumptions, potential impacts, and improvement opportunities. • Participate in tracking actions, remediation activities, decisions, and deliverables. • Work with subject matter experts to clarify complex requirements and accurately document agreed interpretations and recommendations. Data Analytics and Reporting • Gather and document requirements for dashboards, management reporting, and operational metrics. • Analyze data to identify trends, patterns, anomalies, and useful business insights. • Support the development and maintenance of management information, reports, and dashboards. • Assist in defining and documenting business metrics, Key Performance Indicators (KPIs), Key Risk Indicators (KRIs), calculation logic, thresholds, and data requirements. • Perform data validation and reconciliation to improve the accuracy, completeness, consistency, and traceability of reporting. • Present findings clearly and concisely for technical and non-technical stakeholders. Process Improvement • Analyze existing processes and identify opportunities to improve efficiency, consistency, controls, and effectiveness. • Support process documentation, root-cause analysis, and continuous improvement activities. • Contribute practical ideas that improve reporting, governance, resilience, and operational practices. • Assist with implementation, communication, and validation of agree