Specialist II Value Stream Quality

💡 Job Summary We are looking for a highly driven and detail-oriented Quality Specialist II to join our QMM1 team at the Amata Plant (AmaP). In this critical role, you will act as the key contact window for our Plant-to-Plant (P2P) products (ESP/ABS) , managing customer complaints, ensuring strict compliance with QMS standards, driving 8D problem-solving processes, and minimizing failure costs. 🎯 Key Roles & Responsibilities 1. Customer & P2P Complaint Management (90% of Role) Primary Contact Window: Serve as the main interface for both incoming and outgoing Plant-to-Plant (P2P) product complaints. Complaint Evaluation & Resolution: Evaluate customer/field complaints, define robust corrective actions, and track their implementation. 8D Leadership: Lead 8D quality investigations to ensure 8D reports score >20 points (>66.7%) with a 100% on-time lead time (<60 days), utilizing the IQIS system. Prototype & PPAP Coordination: Coordinate quality tasks during prototype/sample production, oversee testing/reporting, and manage PPAP submissions for customer approval during engineering changes (ECR/PCR). Failure Cost Optimization: Coordinate internal and external failure cost calculations; proactively follow up on corrective action implementation. Voice of Customer: Represent customer feedback in the plant during visits/audits and report insights to management to support future business planning. 2. Quality Systems & Site Management (10% of Role) QMS Standards: Maintain and manage Quality System processes, including work instructions, inspection standards, and customer-specific requirements (CSRs). Budget Support: Assist in annual budget management for the quality department. Continuous Improvement: Handle non-conformities by implementing One Point Lessons (OPL) and actively participating in joint CIP meetings. Safety Coordination: Act as the department's safety coordinator to lead teams and support all safety events/activities at the AmaP plant (100% target support) 🎓 Qualification Requirements Educational Background: Bachelor’s Degree in Industrial Engineering or a related engineering field. Professional Experience: At least 5+ years of experience in automotive manufacturing quality management. Demonstrated experience handling ESP/ABS product lines or complex automotive electronics is highly preferred. Technical & QMS Expertise: Solid training and understanding of Quality Management Systems (ISO/IATF16949, ISO14001) . Strong mastery of QMS Core Tools : APQP, FMEA, Control Plan, MSA, SPC, PPAP, VDA, and Customer Specific Requirements (CSRs). Knowledge of Bosch specific standards (product liability, product audits, internal failure Q-control) is a major advantage. Soft Skills & Competencies (Bosch Competence Model): Entrepreneurial: Results-oriented and future-driven. Leadership: Strong self-leadership with the ability to lead and influence others. Interpersonal: Excellent cooperation and communication skills to interface between plants, suppliers, and customers. Language & IT Proficiency: English: Professional working proficiency (Speaking, Listening, Reading). IT Skills: Proficient in MS Office suite (Excel, Word, PowerPoint) and professional email etiquette.