The Americas HR Shared Services team comprises four members, including the team lead, and supports operations across 19 countries in the Americas region. The team manages end-to-end employee lifecycle processes, covering activities across the hire-to-retire spectrum.

Key responsibilities include payroll inputs, benefits enrolment and cancellations, reporting and reconciliations, administration of meal vouchers and transport reimbursements, handling tax-related files, and managing ad hoc documentation such as employment and visa letters. The team also supports background checks for interns, contractors, and new hires, along with onboarding, probation management, and offboarding processes.

We are looking to speak to candidates who are based in Gurugram for our hybrid working model.

Position Expectations

Individual Contributor as part of the HR Shared Services team in India
You will play a vital role in processing the backend transactions related to the General Employee Queries, Benefits, Payroll, Compensation and other crucial departments, along with making sure that the relevant SLA’s are met
Learn and perform newly transitioned processes and over time gain subject matter expertise in the respective departments
Adhere to and demonstrate high proficiency in agreed critical metrics & SLAs
Assist in building and maintaining the Standard Operating Procedures for Case Management
Deliver high quality and consistent service delivery to all internal customers and partners and follow Standard Operating Procedures
Actively partners in the Data Management tasks like Audits, Reporting, Data Entry/Update etc

Key Skills & Abilities

Experience for 3+ years in HR Operations / Shared Services in an HR Shared Services role for Americas region
Has expertise in HR Operations with eye for detail and process adherence
Is a self-starter who is intrinsically motivated for their own performance to achieve desired results
Can function independently, with minimal mentorship and supervision
Open to work in a 24X7 role
Is agile and can function in an ambiguous environment, capable of taking charge when the situation needs it
Should be proficient with ticketing tools and should have been excellent in meeting HRSS performance parameters - case handling, etc.
Ability to get into detailing the process and have an eye for detail to suggest process improvements
Comfortable with working in a shift of 6PM-2AM

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 67,000 customers, including AI-native startups and approximately 75% of the Fortune 100, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB.

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assi

Associate, HR Shared Services