Director, Customer Success - Falcon Cloud Security (Remote)

CrowdStrike · USA - Remote

remotefull-time10+ years

posted 2d

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. We work on large scale distributed systems, processing almost 3 trillion events per day and this traffic is growing daily. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We're proud to work for a mission-driven company leveraging AI to transform the way we work. CrowdStrikers drive their careers through flexibility and autonomy while also being expected to contribute to a culture of responsible AI adoption, experimentation, and innovation. We use an AI-first mindset as a force multiplier to proactively and continuously accelerate execution, build expertise, uncover insights, and solve complex problems. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you. About the Role: CrowdStrike Falcon Cloud Security delivers the industry's most complete cloud-native application protection platform (CNAPP), unifying agent-based and agentless protection across CSPM, CIEM, CWPP, ASPM, DSPM, and container/Kubernetes security. We're securing the world's most demanding multi-cloud environments — and we've built a curious, driven, passionate team that together defines how we'll achieve our vision. As Director of Customer Success for Falcon Cloud Security, you will lead a multi-layered organization of Customer Success Managers and front-line managers who partner with our largest and most strategic cloud customers to ensure they are well protected and empowered to stop breaches. You will own the customer success strategy for the Cloud Security portfolio — driving adoption, retention, and expansion at scale — while building and retaining a strong technical organization in a rapidly growing and evolving business. You will serve as a senior executive-facing leader with customers, partner cross-functionally with Sales, Product, Engineering, and Services leadership, and translate field insight into product and go-to-market direction. What You'll Do: Build, scale, and lead a global (or regional) Customer Success organization for Falcon Cloud Security, including hiring, developing, and retaining front-line managers and senior individual contributors Own the Cloud Security customer success strategy, operating model, and coverage model; define the segmentation, engagement motions, and playbooks that scale with the business Own and drive key business outcomes including gross/net retention, product adoption and consumption, time-to-value, CSAT/NPS, and expansion pipeline contributed Develop and grow leaders — act as a coach and mentor to managers, and build career paths, enablement, and succession plans across the organization Serve as a senior executive sponsor for strategic accounts, engaging CISOs, cloud platform owners, and other executive stakeholders on security outcomes and cloud transformation initiatives Own executive-level escalation management, ensuring cross-functional mobilization across Support, Engineering, Product, and Services through to resolution and root-cause remediation Establish and manage a portfolio-wide risk management practice: identify at-risk customers early, direct the development of success and remediation plans, and ensure successful renewals Partner with Sales leadership on territory and account planning, forecasting, QBRs, and joint execution against a shared vision for growth Partner with Product Management and Engineering leadership as the voice of the customer, influencing roadmap priorities based on aggregated