Technical Writer III - Product Docs (Hybrid, Toronto)

CrowdStrike · Canada - Remote ON

remotefull-time3-6 years

posted 2d

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. We work on large scale distributed systems, processing almost 3 trillion events per day and this traffic is growing daily. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We're proud to work for a mission-driven company leveraging AI to transform the way we work. CrowdStrikers drive their careers through flexibility and autonomy while also being expected to contribute to a culture of responsible AI adoption, experimentation, and innovation. We use an AI-first mindset as a force multiplier to proactively and continuously accelerate execution, build expertise, uncover insights, and solve complex problems. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you. About the Role: As a Technical Writer III, you’ll write customer-focused product documentation that delivers the right content to the right user at the right time. You’ll work closely with other writers, content strategists, product managers, engineers, and product designers to develop a deep understanding of complex products and set the example for best practices in user-centered technical writing. This role is hybrid, requiring 2-3 days per week on-site in our Toronto, Canada office once the development center is established. What You’ll Do: Produce high-quality documentation—new features, release notes, API docs, and more—to guide and educate customers. Develop deep product knowledge through researching, partnering with SMEs, using the product, and leveraging your innate sense of curiosity and desire to figure things out. Build strong, cross-functional partnerships with designers, developers, and product managers. Contribute to and use our writing team’s standards, processes, and best practices. Advise and assist other writers, and participate in collaborative content reviews. Continuously find ways to integrate AI into our processes to improve quality, drive velocity, and improve both the customer and writer experience. Help define our team’s strategy and vision while also independently managing your own projects. Advocate for the customer in all aspects of your job. What You’ll Need: Portfolio of writing samples that clearly communicate technical information in a modern, conversational voice and tone. Excellent writing skills, including thoughtful information hierarchy, great sentence structure, and a conversational yet professional voice. Ability to thrive in a fast-paced, constantly evolving environment with tight deadlines and high expectations. Exceptional audience analysis, written and verbal communication, and problem solving. Experience exploring a customer’s problem space and addressing their needs through documentation. Curiosity to explore improving authoring workflows and project management processes with AI. Experience and/or understanding of DITA/XML and structured authoring. Experience using a technical authoring tool, preferably OxygenXML Editor. Experience using Git, GitHub, GitLab, BitBucket, or other version control and repository hosting technologies. Demonstrated understanding of topic-based authoring and reusable information architecture. Dedicated user-centric approach to focus on what the customer needs, not what the system does. Strong grasp of user experience fundamentals. Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes. Bonus Poin