Customer Success Analyst

NielsenIQ Customer Success is a modern service team transforming the way we serve our clients with new and updated tools to help our teams get the job done quickly and easily. We are the team that partners with clients to fuse data, science, and the talents of our people to provide measurement and improvement for the clients and markets we serve. We are the key link between NielsenIQ and clients. Our service and delivery are the reason clients will continue to invest in our products and service. To run independently the set-up & the execution of projects by compiling, analyzing, and interpreting sales, writing client reports, and constructing presentations.   RESPONSIBILITIES   Summarize data in tables, charts, and graphs  Analyze and interpret sales data and consumer data Deliver final reports and presentations (category overview as well as issue-based) building a story and final recommendations  Review data for errors and inconsistencies  Use internal tools and data sources  Follow and fully owns Center of Excellence (COE) ways of the working process, manages Clients'/Client Business Partners’ (CBPs') expectations  Interacts with client staff on routine issues  Independently discusses analysis design to best answer client questions with CBP/client  Discuss design and calculate the Quantified Business Opportunity  Drive time/cost-effectiveness on the project  Support meeting the COE objectives as a whole  Curiosity will bring you to understand where the market is moving and to provide business solutions based on the client's needs. Your chance to deliver high-quality client services at all the time is here, working together with our client business partners, while your communication skills will help you to adapt to the multi-diverse working culture.   Bachelor’s Degree from reputable universities Fresh graduate or with up to 1 year of experience in relevant field which required communication and analytical skills (e.g., account management, client servicing, business/market analyst, etc.) Strong business and financial acumen (including business environment and client) with excellent analytical skills   Understanding of growth and brand strategy   Strong communication skills & presentation skills, able to interpret numbers or data through storytelling techniques   Ability to work independently and comfortable working in a digitally enabled environment   Strong Organizational & interpersonal skills   Good client service skills and ability to communicate and write effectively in English Knowledge of Microsoft Office Retail data experience is a plus   Basic knowledge in statistics would be an added advantage