Customer Service Associate (Level 1- Korean Speaker)

Take responsibility:  Receives and professionally respond to user inquiries and requests, offer premium services in your daily contact with automobile customers, handles and resolves eCall (emergency calls) and iCall inquiries (Informational services/conceirge) Reliable implementation:  Follow up on open cases/ tickets to ensure proper response and satisfactory resolution, keep detail oriented documents regarding problems and solutions for reference Conscientious coordination:  Keep customer updated of case status and resolution times Personality:  team player, strong customer service attitude, pro-active, positive “can do” attitude, and stress resistance in emergency situations Knowledge and experience:  Minimum 6 months experience in customer service Working practice:  strong attention to details, quality-conscious and results-driven Languages:  Fluent communication skills (oral and written) in Korean and Business English Education:  Bachelor’s degree in any field Schedule:   Willingness to work in rotation schedule (rest day or off will either fall on a weekdays or weekends), holidays and working on-site