Agent Suite Solutions Integration - Senior Specialist

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Agent Suite Solutions Integration - Senior Specialist About Mastercard Agent Suite Mastercard Agent Suite combines technical support with customizable AI agents, leveraging Mastercard's extensive payments expertise, data-fueled insights, proprietary technology platforms, and 4,000 global advisors. The Role As Solutions Integration Senior Specialist, you are a sharp generalist — the person who thinks clearly, sees the whole system, and moves. You are joining a strategic program, working alongside professionals with decades of mastery in their craft. You are here to bring your core competencies — critical thinking, systems thinking, clear communication, and a bias to action — and to walk away with first-hand experience building and deploying agentic AI at scale. You will be mentored, and you will write your own story. No two days look alike, and that is exactly the point. Operating with Excellence and Integrity Mastercard has a long tradition of serving clients in highly regulated industries. In an environment where autonomous systems can act on behalf of people and organizations, the responsibility we carry is significant. Data privacy, security, and regulatory compliance are not checkpoints at the end of a project — they are the foundation upon which every solution is built. Velocity and integrity are not opposing forces; they are complementary imperatives. What You Will Do Contribute across the Entire Agentic AI Customer Delivery Process - Work end-to-end — from supporting the creation of proposals to supervising complete tracks within the integration of an Agentic AI system — as a true generalist, guided and backed by Agent Suite leaders who mentor you at every step - Contribute ideas at the level of anyone in the room — critical thinking, systems thinking, clear communication, and a bias to action — growing into greater ownership as the craft becomes yours - Learn the craft by concretizing the work — turning direction into delivered outcomes alongside professionals with decades of mastery - Bring the disposition and the diligence to follow through with stakeholders — tracking commitments to completion so that nothing falls between the cracks Crystallize the Learning - Be the point where hard-won lessons become durable — helping document and codify the battle-tested insights the practice earns in the field - Contribute genuine ideas as you help concretize the work — turning experience into reusable knowledge, so every lesson compounds instead of being learned twice - Stay close to where the work actually happens, capturing what works and what doesn't while the insight is still fresh Sense and Signal - Participate in the entire customer delivery process, carrying what you learn back to the team — feeding the loops that reach Operations, Product, and Engineering - Notice the patterns others miss because you are close to the work — surfacing what you see clearly and early What We Are Looking For We Relentlessly Care About the What and About the How - Decency Quotient (DQ). Not a values statement — it is how we operate. We hire for IQ, EQ, and DQ in equal measure. - Critical and systems thinking. You reason clearly, see the whole system rather than the isolated piece, and connect the dots others miss. - Clear communication. You make complex things legible — in writing, in a room, and under pressure. - Bias to action. You move. You turn direction into delivered outcomes and follow through with stakeholders unt