Lead - Account Manager

As an Enterprise Account Manager, you’ll work with some of our most valued customers, helping them grow with Freshworks while building long-term, trusted partnerships.This role will be focussing on our UKI market. What you’ll do: - Engage, discover & drive results : Grow key accounts through upsell, cross-sell, and renewals, consistently surpassing revenue goals while delivering meaningful impact for customers. - Articulate Value : Build trust with executives by addressing critical challenges and positioning Freshworks as a partner that drives measurable business results. - Execute the Sales Process : Lead complex sales cycles end-to-end, securing strategic wins and fostering long-term partnerships. - Learn & collaborate : Champion collaboration across teams to uncover opportunities, strengthen retention, and expand customer success. - Hunt & Prospect : Build a strong, future-ready pipeline with accurate forecasting and consistent execution. Travel, as required, to connect in person, foster relationships, and represent Freshworks with purpose. - Experience that counts : 5+ years of experience in SaaS or solution-based sales, account management, or customer-facing roles with track record of success in an aligned territory. - Strategic mindset : Curiosity, collaboration adaptability: you’re open to learning and comfortable navigating change. - Consultative approach : experience working with enterprise customers, including senior leaders, exceeding goals, with a focus on long-term value creation. - Strong communicator : you are a relationship builder, with great presentation skills. You listen deeply, ask thoughtful questions, and connect product capabilities to business needs. - Domain knowledge : exposure to CRM, EX, CX, or ITSM solutions is a plus.