Staff Data Platform Software Engineer - Persistence Team

Position Location: This is a  Flexible (Hybrid)  position.   Flexible  positions require 2 days per week in a ServiceNow office location.  We have offices in several locations, including San Francisco, CA; Pleasanton, CA; Santa Clara, CA; San Diego, CA; and Kirkland, WA Are you energized by the power of enterprise-scale data to transform how we work? At ServiceNow, our mission is to "make the world of work, work better for people" and our AI-driven platform is delivering on that promise. We're the #1 enterprise platform for uniting AI, data, and workflows - simplifying how people work, automating what slows them down, and enabling seamless, impactful experiences. About the Role - Staff Data Platform Software Engineer, Data Access Team The engineering organization is a dynamic group of builders, thinkers, and problem-solvers dedicated to delivering scalable, AI-powered software products that elevate how organizations work. We value clean architecture, intuitive user experiences, and a culture of continuous improvement. Every engineer here plays a key role in shaping the quality and reliability of our products. As part of the Persistence organization, you'll be building the backbone of the ServiceNow AI Platform - the system that powers reliability, scale, and intelligent transformation. You will help: Innovate to bring better (quality, performant, scalable, secure) access to our data platform that internal and external customers build upon Push IO, transaction, and concurrency limits across relational, time-series, and columnar stores Innovate to bring more capability to developers and automation to end customers About the Team The Data Access team is responsible for translating customers' data requests from the ServiceNow platform and accurately querying the database using our home-grown SQL generation engine. This team is responsible for SQL generation into Trino, PostgreSQL, MariaDB, and Oracle databases, as well as table management and database metadata. As a Staff Software Engineer on the Data Platform team, you will be a key technical contributor within the Platform Persistence group, providing technical direction for your team's projects and helping raise the bar for engineering craftsmanship. What you get to do in this role: You'll work on top of core data architecture that touches every part of our product, ensuring our systems maintain quality, reliability, security and performance. Be a master at managing and enhancing a complex codebase with quality and speed Deliver projects on time and with quality, with other engineers in tow Set technical direction for key initiatives within the Data Access team, ensuring scalability and maintainability Collaborate with product managers to translate requirements into well-architected solutions, owning features from design through delivery Drive design and code reviews, championing best practices in performance, maintainability, and testability Develop and advocate for comprehensive test strategies covering functional, regression, integration, and performance aspects Contribute to a culture of continuous learning and engineering excellence, sharing best practices in engineering and quality with the team Having aptitude for learning new technologies quickly Developing platform technologies at scale Relational Database Experience: Developing on, troubleshooting, and optimizing performance Mentor junior and senior engineers to help them thrive in a complex codebase To be successful in this role you have: 8+ years of software development experience with a Bachelor's degree; OR 6+ years with a Master's degree; OR 3+ years with a PhD; OR equivalent work experience. Experience leveraging critical thinking about how to integrate AI into work processes, decision-making, or problem-solving - including AI-powered tools, automating workflows, or analyzing AI-driven insights Expert level skills with core Java development Advanced level of backend platform de