Sr Customer Success Manager ( Armis/Veza)

  The Sr CSM serves as the business liaison between the customer and all cross functional teams, including our Executive team, Product Management, Engineering, Sales, Training and Enablement, and others.  Responsibilities  Own a portfolio of customers as the primary point of contact following the sale  Build and maintain a success plan for each account tied to their security objectives, and drive it to completion  Understand customer use cases and provide recommendations that improve security posture and platform utilization  Ensure deployment and configuration align with key business use cases and are delivered on schedule  Guide customers through adoption and configuration so their teams can operate the platform independently  Stay current on third-party integrations and how they interact with Armis within customer environments  Serve as a subject matter expert in your area of technical proficiency  Identify risk early, drive mitigation, and engage specialists when a problem requires deeper expertise  Partner with Sales on renewal readiness and surface growth opportunities as customer needs evolve  Design and improve the scaled programs the segment runs on, so outcomes lift across the portfolio and not only in your own accounts  Build reusable playbooks, templates, and AI workflows the team adopts, and mentor CSMs joining the team  Act as the customer advocate within Armis, coordinating across teams to meet customer objectives    Qualifications  To be successful in this role you have  Bachelor's degree in Computer Science, Information Systems, or a related field, or relevant certifications (CISSP, Security+, CEH)  8 or more years of experience in a Customer Success Manager, Technical Account Manager, or related customer facing technical role  8 or more years of experience in network engineering, architecture, support, or design  5 or more years of experience in service delivery or technical account management in post-sales or pre-sales environments  3 or more years of experience in IT, security, healthcare technology, or similar environments  Familiarity with network protocols across OT/ICS, biomedical, or traditional IT infrastructures  Experience managing a broad portfolio of accounts with minimal oversight, and sound judgment about where your time creates the most value  Hands-on use of AI tools in daily work, and the ability to learn new technology quickly  Strong communication and presentation skills across technical and executive audiences  A track record of identifying risk early and driving it to resolution, including accounts where the path forward was not obvious  Experience mentoring or enabling other CSMs, formally or informally    Bonus points  Knowledge of healthcare or ICT devices, manufacturers, or applications  Experience securing IT, IoT, or healthcare systems  Experience in a scaled or digital customer success model  Portuguese working proficiency