Global Snapshot Client Liaison

Global Snapshots are highly profitable Ad hoc multi country back data reports. Global Snapshots generate > $57 million revenue worldwide, with 80% margin - growing with double digits over the last years. For many of the over 500 global and local clients, Global Snapshots are their only market data source and step stone to wider NielsenIQ services. Snapshots are quick (5-10 days) turn-around deliveries.   The Global Snapshot GCE is the key operational contact for clients and NielsenIQ countries worldwide, working on the design and management of the production and delivery of the multi-country Ad hoc reports. The Global Snapshot GCE ensures the reports optimally combine client needs and existing data sources. Good project design with appropriate set-up is crucial for good quality and on time deliveries.   Job Responsibilities   Provide services which meet client needs. Key to this is the discussion with clients and Business Development Managers to advise them on how Ad Hoc reports including multiple country information can best be set up and delivered.   Key touch point both externally (for the client) and internally (for Client Service / Business Development Managers and ISC network in local countries) with responsibility for proactive communication and transparency on issues, service enhancements, technology updates etc…   Coordinate data orders (linked to Availability studies) to ISC network in NielsenIQ local countries and production of the Snapshot reports.   Coordinate report production with production team in Pune   Work on process and service improvement to bring efficiency, productivity, and flexibility in global snapshot team.   Accountable for supporting clients and Business Development Managers on the correct escalation and resolution of day to day queries, new business opportunities and on technical requirements   Attend client meetings to identify client needs versus production capabilities, agree on best compromise and apply learnings / best practises in case of recurring deliveries   Support the ISC in Global snapshot team for China: support our hub on international queries on local data availability, data orders and data queries. Proven Client facing skills in representing complex operational processes in a simple and open manner - E Excellent verbal and numerical reasoning skills - E Strong communication skills – very good English (written and spoken) –E  , Ability to communicate requirements clearly to stakeholders within and outside IDC Production team – E, Ability to communicate and work with associates at all level in the organization -E Ability to build relationships across countries and cultures to establish a network -E Excellent administrative and organisational skills to track the status of Ad Hoc reports production and delivery – E Ability to handle multiple, competing deadlines managing expectations where appropriate - E Confidence to recognise when escalation is required to avoid a late delivery and client disappointment – E Problem solving- E Presentation skills – P Excel skills – E Programming skills (VBA/PowerBI/PowerApps…) - P Ability to work under pressure and to ask for support when required – E Experience in a multi-country role/environment – P Process driven - ability to define and refine processes to ensure continual improvement in quality and on time delivery -E