Client Success Manager, Healthcare Revenue Cycle

As Client Success Manager, you will focus on maximizing client satisfaction and value by analyzing client data, identify areas for improvement, and implement plans to improve our client success process. Strategic Planning: Develop comprehensive strategies to improve client retention, engagement, and expansion by identifying important metrics and success factors. Data Analysis: Use customer data to identify trends, pain points, and opportunities for optimization, providing relevant insights to the Client Success team Customer relationship management: Build relationships with client partners, addressing concerns, and identifying potential upselling or cross-selling opportunities. Process Improvement: Implement process improvements within clients success function to refine operations and enhance efficiency. Performance Monitoring: Track client success metrics, identifying areas for improvement, reporting on progress to senior management. Collaboration: Work with other departments like sales, marketing, product development to ensure seamless customer experience Up to 25% travel required Bachelor's degree is beneficial 10+ years' experience in revenue cycle with emphasis on Patient Access within the healthcare industry 7+ years' experience within HIS systems Provider-based background recommended Healthcare Project Management or Consulting experience Proficient in Generative AI tools HFMA, CRCR beneficial Excellent skills with Salesforce or a similar Client Relationship Management system Holistic, big-picture perspective with the ability to resolve issues Team Player, able to collaborate across groups and learn from others - specifically sales, marketing, product, support and implementation Flexible in working with changing needs of organizations