Manager, Technology Account Management

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Manager, Technology Account Management Overview The Manager, Technical Account Management is responsible for managing the technology and operational relationship with Mastercard customers across an assigned market or portfolio. The role serves as the primary point of contact for technical, system, and operational matters, ensuring customer needs are understood, prioritized, and addressed through effective coordination across internal and external stakeholders. The role requires a strong understanding of customer implementation plans, operational environments, technical requirements, and key pain points. The successful candidate will act as a bridge between customers, market teams, regional teams, product teams, and operations teams to support implementation, incident management, release readiness, performance optimization, and adoption of Mastercard products and solutions. The Manager, Technical Account Management contributes to the achievement of business and customer goals by managing projects and processes within the Technology Account Management function, resolving issues with appropriate escalation, supporting continuous improvement, and helping customers operate effectively and efficiently within Mastercard’s ecosystem. Role • Manage the day-to-day technology and operational relationship with assigned customers, serving as the primary point of contact for technical account management matters. • Build trusted relationships with customer stakeholders at operational, technical, and senior levels, ensuring clear communication, alignment, and timely issue resolution. • Lead and coordinate customer onboarding, technical implementations, readiness assessments, release coordination, incident management, and post-go-live support activities. • Assess customer technology and operational readiness, identify risks and dependencies, and align delivery activities with customer requirements, business priorities, and Mastercard standards. • Manage project activities as a key escalation point, coordinating cross-functional teams to investigate, resolve, and prevent production and non-production issues. • Support the implementation and delivery of Mastercard products, services, and solutions, including scoping, planning, customer readiness, project initiation, execution, and completion. • Collaborate with account management, customer success, product, operations, technology, and market teams to prioritize in-market initiatives and support business growth opportunities within existing accounts. • Maintain TAM process discipline through documentation, operational reviews, action tracking, release and bulletin management, and continuous improvement activities. • Deliver or support training, knowledge transfer, and operational guidance for customers, vendors, and internal stakeholders to improve performance, readiness, and adoption of Mastercard solutions. • Ensure adherence to applicable regulatory, operational, risk, and organizational standards throughout the customer lifecycle. • Provide structured updates, insights, and recommendations to internal stakeholders to support customer engagement, operational performance, and quarterly business or operational reviews. All About You • Experience in the payments industry, financial technology, technology services, or a related field, preferably with exposure to card and digital payments. • Strong understanding of payment transaction flows, processing environments, customer ope