Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange™️ platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 160+ public exchanges globally and thousands of private exchanges at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform.

We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler.

Role:

We are looking for a Renewals Specialist to join our team. This is hybrid role, reporting to the Senior Director, Renewals. The charter of this role is to protect and grow ARR, accelerate renewal cycles, and improve commercial outcomes. This position is regionally focused, supporting one or more AVPs and their chain of command.

What you’ll do (Role Expectations)

Partner with Account Executives and Sales Leadership to ensure renewals in the supported region are addressed on time
Monitor account health and customer risk signals to surface churn risks and growth opportunities
Orchestrate account-level mitigation strategy and plans for at-risk and high-value clients with cross-functional teams
Lead structured renewal forecast cadence calls with account teams for the current and future quarters
Provide strategic renewal guidance and consultative support to drive retention, reduce churn, and improve renewal outcomes

Who You Are (Success Profile)

You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.
You act like a conductor. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.
You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.
You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.

What We’re Looking for (Minimum Qualifications)

Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions to optimize outcomes within your functional domain
Proven experience in Sales, Deal Desk, Renewals, or Renewal Operations
Strong commercial acumen and financial analysis skills, including an understanding of SaaS and Renewal-related Revenue Recognition principles
Proficiency

Renewals Specialist