Account Quality Manager - Truck Tire OE & ContiKit

HOW YOU WILL MAKE AN IMPACT SG 10/11 The Account Quality Manager plays a critical role by overseeing all internal and external quality related activities for the Original Equipment (OE) Truck Tire & ContiKit groups in the Americas. A member of the OE Quality team, the AQM will participate in and coordinate activities among the Key Account Management teams, numerous internal departments, and manufacturing sites, while being the primary interface to the OE customers for quality topics. Specific duties include: Management and implementation of Customer Specific Requirements Support and oversight of PPAP and APQP activities within the assigned accounts Management of customer complaints, including all structured problem solving activities Coordinate and manage customer audits of Continental plants and warehouses Monitor and react to customer satisfaction scorecards Involvement in Technical Compliance activities for all TT OE and ContiKit customers Support the rapid expansion of ContiKit in North America   WHAT YOU BRING TO THE ROLE Bachelor's Degree 2+ years of quality experience in the automotive industry Exceptional written and verbal communication skills Experience working directly with customers Strong understanding of Automotive Core Tools and Structured Problem Solving methodologies Ability to travel up to 20% of the time Continental is able to offer relocation assistance for internal candidates only. Legal authorization to work in the U.S. is required. Continental is able to offer visa support for internal individuals who currently hold an existing valid employment visa. ADDITIONAL WAYS TO STAND OUT 5+ years of quality experience in the automotive industry