Consumer Care Learner

Why this role is critical to us  Handle all customer queries which includes email and web related queries and complaints for specific products. Follows up with  clients regarding queries. Monitors company administration procedures for the division, like enrolments of new members, in  addition to any changes in service and products. Updating of Systems and correspondence.  To provide consumers with their personal credit reports. Logs, investigates and resolves consumer disputes related to  consumers’ personal credit reports.  What you’ll need to bring to the party  • Initiative and Responsibility  • People Management  • Execution  • Analysis and Judgment  • Innovation  • Effective Communication  • Constructive Teamwork  • Target Driven   • Customer Focus  • Accounting  • Familiarity with Ticket logging/tracking system  • Advance Microsoft Office (Word, Excel and PowerPoint)  What you’ll be doing   • Customer Service  • Logging   • Investigations  • Closure  • My Credit Check    Grade 12 / NQF level 4 Customer Service Certificate Contact Centre Experience Customer Service experience and track record.