Operations Client Partner

Are you passionate about building strong client relationships and delivering operational excellence? As an Operations Client Partner, you will serve as the key link between clients, commercial teams, and operations teams, ensuring high-quality service delivery and a seamless client experience. In this role, you will help clients maximize the value of NIQ solutions by providing operational expertise, resolving complex issues, and driving confidence in our data and services. You will collaborate across functions, manage client-facing operational activities, and contribute to continuous improvement initiatives that enhance both client satisfaction and operational efficiency. Responsibilities : Build trusted relationships with clients and contribute to a positive client experience. Manage operational requests, investigations, and issue resolution in a timely and effective manner. Lead regular client meetings to discuss operational performance, delivery timelines, risks, and progress updates. Advise clients on operational processes, data delivery, capabilities, and best practices. Partner closely with operations, commercial, and client-facing teams to resolve client queries and challenges. Act as the primary point of contact for operational topics and escalations. Utilize operational tools and systems to investigate issues and support data quality validation. Support regional and global client initiatives through collaboration with cross-functional and cross-country teams. Identify opportunities to improve processes, increase efficiency, and enhance service delivery. Build strong partnerships with internal stakeholders to achieve shared business objectives. 1–3 years of experience in a client-facing, client service, operations, customer support, account management, or related role. Bachelor's degree or equivalent professional experience. Strong client orientation with an interest in understanding end-to-end operational processes. Ability to understand business requirements and translate them into operational solutions. Strong relationship-building and stakeholder management skills. Analytical mindset with excellent attention to detail. Proactive approach to problem-solving and continuous improvement. Ability to work independently and manage multiple priorities effectively. Strong written and verbal communication skills. Team-oriented mindset with the ability to collaborate across functions. Good knowledge of Microsoft Excel. FMCG industry knowledge is considered an advantage.