Internal Audit Manager - Quality & Operations

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Compliance Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. The Opportunity Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. The Internal Audit organization is an independent and objective function that assists Salesforce to meet its goals through independent reviews and assessments of the company’s processes, information systems, and underlying internal risk and control environment. This function reports administratively to the President and Chief Operating and Financial Officer (COFO) and directly to the Audit and Finance Committee of the Company’s Board of Directors. Salesforce Internal Audit is rebuilding what internal audit is . Our vision: pioneer the agentic AI era in internal audit — moving from periodic assurance to continuous risk intelligence, with agents handling routine tasks so our auditors can focus on high-value activities. The Internal Audit Quality & Operations (Q&O) team is the 'mission control' center behind the audit team, focused on driving quality and efficiency through the application of leading-edge processes. We are looking for a seasoned internal audit professional with deep, practical knowledge of the IIA Global Internal Audit Standards and the judgment to apply them efficiently. You will be shaping and simplifying the audit methodology of the future and taking the lead to deliver supporting operational processes at scale. What You'll Actually Be Doing Deliver the IA Org strategy. Support our annual strategic planning and quarterly reporting cycles (V2MOM) — coordinating inputs from audit leaders, tracking progress against commitments, and flagging risks. Build processes and tooling for the agentic era. Reimagine how work actually gets done — not automating today's steps, but redesigning processes and tooling for a world where people and agents work side by side. Lead the QAIP. Run and modernize our Quality Assurance & Improvement Program to produce forward-looking insight into quality and continuous improvement, not just retrospective scoring. Evolve the IA methodology. Refresh the IA methodology and Standards for the services our Business Partners need most: assurance, continuous risk intelligence, and advisory. Turn data into decisions. Own the analysis behind our performance metrics and dashboards — identifying trends and emerging risks early enough to reprioritize, and driving the actions that follow. Cultivate the agentic auditors of the future. Own the org-wide skills assessment and the strategic training plan behind it, guiding the audit team from traditional compliance skillsets toward fluency in AI, data, and human-agent collaboration. Deploy the team. Act as resource manager for the IA Org — owni