Customer Support Executive

Brandbank, as part of NIQ is one of the world's most trusted providers of digital product content, delivering an end-to-end solution for brands, retailers, and wholesalers across the globe. At NIQ Brandbank, we work diligently to provide best-in-class solutions, using an incremental delivery approach to develop new & existing products. The Customer Support Executive will be part of an international team and responsible for providing high-quality customer service to our Polish clients. You will report to the CE Customer Success Lead. Responsibilities: Support the delivery of Brandbank's core services to customers. Provide daily support to Polish customers via the Freshdesk platform, including customer onboarding, ongoing service support, and other customer-related activities. Collaborate closely with local sales teams and cross-functional departments to resolve customer issues and ensure service excellence. Deliver customer onboarding and training sessions to help customers maximize the value of our services. Drive customer satisfaction and contribute to customer retention and renewals. Contribute to the development of the Knowledge Base and support automation initiatives across the business. Ensure customer queries are resolved through the appropriate Freshdesk channels and within agreed service levels (SLAs) Minimum 2-3 years of experience in a customer-facing role, ideally within a B2B customer service environment. Native Polish speaker with good English communication skills. Good knowledge of Microsoft Office tools. Excellent listening, communication and organizational skills. Strong administrative and organizational skills with a structured approach to managing multiple tasks and customer requests. Good time management skills with the ability to prioritize effectively. Flexible, proactive and solution-oriented mindset, with the ability to adapt to changing customer needs and business priorities. Team player who builds trusting relationships and collaborates effectively across departments. Ability to work against multiple business KPIs, including customer satisfaction and customer success metrics