Senior Manager, Customer Success

For NIQ’s Customer Success team, our customers truly come first.  We elevate the customer journey, drive retention, and help our clients grow—fast. If you’re passionate about creating standout experiences, this is your place.   About the Role   As part of our local Consulting team, you will collaborate with multiple internal teams and work directly with top FMCG clients—translating retail measurement and consumer panel data into powerful insights that drive decisions and unlock growth.  You will become a trusted advisor, gaining a deep understanding of each client’s business, priorities, and challenges. With this knowledge, you’ll identify unmet needs, spot opportunities, and strengthen relationships that boost customer ROI and satisfaction.   What You’ll Do   Build and maintain ongoing relationships with the identified key persons within the client organization  Increase NPS and ensure clients gain maximum value from NIQ data and capabilities  Drive adoption of NIQ tools and solutions  Acts as Voice of Costumer ensuring client needs are being met by the appropriate internal NIQ teams  Build and maintain relationships with other NIQ support teams to ensure quality and timely service levels are exceeded, in order to transform customer experience  Address potential client roadblocks and challenges by collaborating with internal NIQ stakeholders  Lead Joint Business Plan process and be accountable for identifying and aligning customer objectives, defining and tracking success, defining strategic service delivery elements of Joint Business Plan and customer ways of working.  Collaborate with other commercial functions to incorporate analytic and data quality elements into Joint Business Plan  Use your industry and product expertise to deliver high‑impact insights across NIQ product solutions  Collaborate with insight partners across NIQ to bring forward thought‑provoking market, and category trends  Identify opportunities for growth and pass leads to our account development team  Why Join Us?   You’ll be part of a forward‑thinking team that’s modernizing the client experience, shaping industry insights, and helping leading brands make smarter decisions every day.  Bachelor’s Degree, preferably in Business or a related field. Minimum 5 years of experience in consumer/trade marketing, technology sales, analytics & insights, market research, or customer account management. Strong understanding of client sales and marketing challenges; experience in the CPG industry is an advantage. Excellent project management, analytical, and problem-solving skills. Strong communication, presentation, and interpersonal skills, with fluency in written and spoken English. Proficient in Microsoft Excel and PowerPoint, with the ability to work independently and collaboratively; resilient, determined, patient, and mature.