Support Engineer

Technical Support Associate is responsible for monitoring support queues and providing technical assistance to customers by diagnosing, troubleshooting, and resolving software-related issues. This role requires strong problem-solving skills, technical knowledge, and effective communication.   Technical Skills and competencies requirements for Spaceman Support Personnel SQL Server Database Administration Ability to create, restore, and manage SQL Server databases. Proficient in performing SQL queries and troubleshooting database connection, transaction, and performance issues. Oracle Database Administration Experience in working with Oracle databases, including creating, restoring, and managing databases. Capable of performing database queries and troubleshooting connection issues. Windows Services Management Ability to create and delete Windows Services. Understanding of how Windows Services interact with user profiles compared to standard user profiles. Windows Administration Skilled in installing and configuring Windows 10, Windows 11, and Windows Server 2022. Advanced knowledge of the Windows registry and Event Viewer. Experience monitoring and troubleshooting application resources such as memory usage, GDI objects, and print spooler issues. Windows MSI Installers Good understanding of MSI installation processes. Ability to troubleshoot installation issues related to MSI packages. Internet Information Services (IIS) Capable of installing and configuring IIS. Experience troubleshooting IIS connection and configuration issues, particularly as they relate to my.spaceman Automation Server and Planogram Viewer Server. Citrix Understanding of Citrix environments. Ability to assist clients with Spaceman application support within Citrix. Microsoft Office 365 Strong understanding of Excel Desktop, including the use of Macros. Familiarity with the Access Database Engine 64-bit and related objects. Communication and Language Skills Excellent English language skills, both written and verbal. Strong client communication skills, with the ability to interact professionally and effectively with clients on a regular basis.