A/R Dispute Processor

The Accounts Receivable Processor is responsible for supporting day-to-day customer payment and receivables activities to help ensure timely collections, accurate cash application, and strong financial controls. This role works closely with customers and internal teams to resolve payment issues, research account discrepancies, monitor outstanding balances, and support cash flow and working capital objectives. The position will also assist with invoicing, reconciliations, reporting, and continuous improvement of Accounts Receivable and Order-to-Cash processes while gaining experience with systems such as SAP, EDI, customer portals, and other financial tools. Responsibilities:  Accounts Receivable Leadership & Payment Performance • Lead customer payment management activities, ensuring timely collection of receivables and achievement of cash flow objectives. • Establish and execute collection strategies to improve Days Sales Outstanding (DSO), overseeing risks for critical customers , and strengthen working capital performance. • Provide oversight of customer payment activity through EDI remittance advice (820), customer portals, banking platforms, and other payment channels. • Analyze collection trends, payment behaviors, and account risks to proactively identify opportunities and implement corrective actions. • Partner with customers and internal stakeholders (legal, tax, sales, controlling, and logistics) to resolve complex collection challenges and payment-related issues. • Drive accountability for payment commitments and ensure effective follow-up on overdue receivables. Invoice Management & Cash Application Oversight • Lead resolution in compliance with customer and Bosch requirements (ex. SBF compliance, tax and legal requirements, etc.). • Ensure accurate allocation, reconciliation, and application of customer payments while maintaining strong financial controls. • Collaborate with Finance, Customer Service, Sales, and Supply Chain teams to resolve billing exceptions and process inefficiencies. • Identify opportunities to improve invoicing accuracy, automation, and cash application effectiveness and drive implementation. Customer Relationship & Escalation Management • Serve as the primary escalation point for high-priority customer accounts locally and payment-related concerns. • Build and maintain strong relationships with customer finance, procurement, and accounts payable organizations. • Lead cross-functional investigations and resolution efforts for disputed invoices, deductions, short payments, and misapplied cash. • Facilitate customer reviews, collection meetings, and executive-level discussions regarding outstanding account issues. • Provide guidance and mentorship to team members supporting customer account activities. Financial Risk Management & Business Partnership • Lead coordination of monthly cash forecasting and support treasury for proper cash flow KPI. • Develop and present collection forecasts, receivable performance metrics, and executive-level reporting to management. • Collaborate with Credit, Sales, Customer Service, and Finance leadership to align account strategies, support working capital initiatives, and other collection improvement program to proactively reduce financial exposure. Operational Excellence & Continuous Improvement • Champion continuous improvement initiatives to Accounts Receivable and Order-to-Cash (O2C) processes across customer accounts. • Lead root cause analysis and corrective action initiatives. Support digital transformation initiatives involving SAP, EDI, customer portals, and process automation tools. Minimum Qualifications • Bachelor's Degree in Business Administration, Finance, Accounting, Supply Chain, or a related field. • Proven previous experience (exposure) in Accounts Receivable, Collections, Cash Application, Finance Operations, or Order-to-Cash processes. • Demonstrated experience leading customer account management activities. Driving collection performanc