Workplace Services Site Lead

Company Description:   ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before.   We’re disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself to always be better.   About the Team: Our Workplace Services & Real Estate team is responsible for curating and sustaining our unique ServiceNow work environments around the world, helping to bring our Purpose to life in the physical sense. We are responsible for the full life cycle of our physical workplaces, from ‘ideation to expiration’, and we are a key influencer of the employee experience by way of our workspaces, services and amenities.   Workplace Services Site Lead:  We are seeking an experienced Workplace Services Site Lead in Boston to coordinate and oversee day-to-day facilities management, operations, workplace experience, and event functions. As the Site Lead, you are accountable for keeping our offices functional, operational, and safe while delivering a positive, seamless experience for employees.  This position requires an on–site presence (5 days/week or more, 8am–5pm M–F) and availability for emergency response 24/7/365. Key Responsibilities:   Facilities Operations: Oversee day-to-day office operations, ensuring HVAC, electrical, plumbing, and other building systems operate effectively — including soft services, meeting room and event services, office supplies, amenities, and landlord interactions  Enforce WPS policies, best practices, processes, and design & space guidelines  Oversee asset management (EAM) and maintain preventative maintenance schedules  Utilize the ServiceNow platform to receive and review requests, assign or complete work orders, track task/request, and ensure on-time completion and closeout.