Retail Vertical Customer Success Executive

Act as the face of the company and its digital solutions, driving customer ROI, value creation, and business growth through strategic insights and analytics. Build strong partnerships with clients, support onboarding, and deliver impactful recommendations using NIQ tools and data. Lead client relationships, execute service models, identify and convert growth opportunities.  Qualifications   2–5 years of experience in the CPG industry and/or related fields (insights, category management, market research)  Prior experience with NIQ (or similar) solutions in analytics  Strong analytical mind and excellent numerical skills  Proficiency in Microsoft Excel, PowerPoint  Experience in handling presentations or willingness to develop presentation skills  Consultative client skills and innovative problem-solving abilities  Effective communication and data visualization skills  Strong organizational and interpersonal skills  Digital savvy and fast learner of tools and concepts  Experience coaching others in data analysis and / or NIQ tools  Bachelor's degree required; Honour’s degree is a plus  Russian, English – upper intermediate level   Key Responsibilities  External  Serve as relationship owner within Customer Success  Lead regular Business Reviews  Lead Net Promoter Score (NPS)  Educate customers on relevant features and functionalities tailored to their business needs  Deliver insightful presentations and actionable recommendations  Help improve renewal rates by demonstrating clear business outcomes and value  Develop fact-based answers and analyses to complex business questions  Build and maintain strong client relationships, including engagement at C-suite level  Identify and convert opportunities, including generating sales leads  Internal  Coordinate internal departments to meet client deadlines  Collect and provide feedback to product and operations teams to improve client experience  Collaborate with other business units to identify strategic opportunities  Execute service model and Thought Leadership Projects  Lead client briefings and onboarding processes  Competencies  Listening & understanding  Written & verbal communications  Influencing & negotiating  Service focus & relationship building  Collaboration & teamwork  Creativity & innovation  Information seeking  Consultative storytelling  Process Management  Time Management  Digital Savvy/Technical Capabilities  RMS, NIQ Solutions  Retail & FMCG Industry Knowledge