Product Trainer

HighRadius · Hyderabad, Telangana, India

onsitefull-time3-6 years

posted 11 Aug

About Us: <div>HighRadius provides a single Agentic AI platform for the Office of the CFO. It integrates 180+ agents that orchestrate end-to-end processes across Order-to-Cash, Close & Reconciliation, Consolidation & Reporting, Accounts Payable, B2B Payments, and Treasury. HighRadius guarantees operational KPI improvements by mapping them to specific agents on the platform. With a 3-6 month go-live period, HighRadius drives value creation at 1300+ enterprises such as 3M, Unilever, Bristol-Myers Squibb Company, Red Bull, Lufthansa, and more. HighRadius has been consistently recognized as a market leader by Gartner, IDC, and Forrester.</div> Key Responsibilities ● Deliver product training to client users and manage the whole lifecycle ● Create customized product training content for the client users ● Mentor project consultants on the training lifecycle of HighRadius Order to Cash management system products for global clients ● Review and validate product training materials created by the project consultants ● Create and maintain standard product training materials for new or updated HighRadius products ● Enable training consultants to deliver an effective product training to our clients ● Deliver training to client users based on support requests and manage the whole lifecycle ● Analyze the Day in Life of client users to understand their usage patterns and concerns ● Improve the training process by analyzing the client feedback and support tickets ● Enable the consulting client users to access training post go-live, by creating project-specific LMS pages ● Collaborate with cross functional teams such as consulting, product, and support to ensure all training content is updated and accurate ● Prior knowledge of various phases of project life cycle including Design, Build, Testing, cutover, ● Go-live and hyper care ● Prior knowledge and experience of technical training delivery and content creation ● Prior knowledge of Order to Cash process will be a plus ● Prior experience with training clients on SaaS products will be a plus Skill & Experience Needed ● Overall 3-6 years of professional services experience. ● Bachelor's or Master’s Degree (preferably from tier 1 or tier 2 institutes). ● Location: Hyderabad. ● Mandatory: Good communication skills, Excellent Time Management skills, Good Analytical Skills, Good ● problem solving skills, Good presentation skills, Organizational skills, Collaboration skills, Conflict ● Resolution skills, Training Aptitude, Technical Inclination, Team Player. ● Desirable: Exposure to international clients / projects, Exposure to Functional consulting roles ● Experience in following the established processes/standards/templates to achieve successful results. What You’ll Get ● Competitive salary. ● Fun-filled work culture (https://www.highradius.com/culture/) ● Equal employment opportunities. ● Opportunity to build with a pre-IPO Global SaaS Centaur.