Principal Researcher, Product Advisory Councils

Salesforce · California - San Francisco · Washington - Seattle · Illinois - Chicago

hybridfull-time10+ years

posted 20h

Skills: Salesforce, CRM

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category User Experience Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Research & Insights (R&I) is a strategic pillar within the broader Experience Design organization, which has a clear focus: defining what Salesforce experiences should be. R&I focuses on unearthing and prioritizing customer truth, and working with our partners to shape experiences people can understand, trust, and love. We pair research and data-driven insights with subject matter opinionation, and leverage AI and emerging technology to ensure the voice of the customer exists across our full product lifecycle. We balance big-picture thinking with detailed craft, collaborating along the way with product managers, designers, engineers, content writers, marketers, sales, strategy and operations. We're looking for a Principal Researcher to join our Research & Insights team, leading end-to-end product and design innovation research with our executive Product Advisory Council (PAC) program. PACs are typically day-long workshop-style events. They operate as insight engines …