Human Centered Change Senior Manager- Public Sector

Salesforce · Virginia - Washington DC Metro - Remote

remotefull-time6-10 years

posted 1d

Skills: Salesforce, CRM

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. As part of the Experience Services Competency in Salesforce Professional Services, the team is seeking a Human-Centered Change Senior Manager. The Human-Centered Change Senior Manager is responsible for ensuring overall delivery excellence and quality across Salesforce Professional Services customers. They have strong Public Sector consulting experience and a deep understanding of Human-Centered Change services deliverables. They strive to better understand and improve processes to help our Experience Services team thrive. The Human-Centered Change Senior Manager also partners with other roles on customer engagements to ensure customer and Salesforce Professional Services success. Your Impact: Key Responsibilities Strategic Advisory: Serve as a trusted advisor to our customers, advising on change management best practices while recommending potential areas for improvement. Organizational Analysis: Conduct change impact, readiness, and barrier analyses to understand …