Experience Design Lead

Salesforce · New York - New York · Georgia - Atlanta · Washington - Seattle · Indiana - Indianapolis

hybridfull-time6-10 years

posted 1d

Skills: Salesforce, CRM

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Program & Project Management Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. About Us Our team creates AI and automation tools that make Customer Success Managers (CSMs) more effective at their jobs. By streamlining repetitive tasks and enhancing the quality of their work—right inside Slack—we free up CSMs to spend more time on customers. The Experience We're looking for someone who's equally at home in a product sprint and a blank slide deck — and who can tell the difference between "good enough" and actually great. You'll be the design and content standard-bearer for our team: the person who makes our work look and feel like it was made with intention, whether that's a prototype, a field-facing deck, or a Slack message that lands. The ideal background here is UX writing or content design — someone who's sat on a product team, worked in sprint cycles, and knows how to translate complex product thinking into clear, useful language. If you've also got an eye for visual design and a knack for polished storytelling, we want …