Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
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Hiring and how we work

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.
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See yourself at Twilio

Join the team as Twilio’s next Senior Principal, Technical Program Manager for Regulatory Compliance in Engineering.

About the job

As an established subject matter expert in regulatory compliance for Software as a Service companies, you will build bridges between Legal, Compliance, Product, and Engineering teams and translate regulatory requirements into technical requirements and implementation plans. You will define the operating models for R&D to maintain existing requirements and drive creation of roadmaps and frameworks for evaluation and adoption of new compliance requirements.

As the primary technology partner for teams outside product & engineering, you will solve critical compliance problems, implement robust management systems, and navigate seamlessly between big-picture planning and hands-on delivery to ensure key initiatives move forward in a dynamic environment. By blending regulatory expertise with execution excellence, you will ensure our operations consistently align with industry standards while enabling product innovation.

Responsibilities

In this role, you’ll:

Influence entire compliance programs and Twilio’s strategic direction by translating strategic priorities into a clear vision and executable programs with measurable outcomes
Establish portfolio management frameworks, rhythms, and reporting to improve alignment, communication, and decision-making across portfolio leadership
Create formal networks and serve as the primary point of contact to SVPs and executive leadership on mission-critical compliance programs, providing guidance on investment areas and risk mitigation
Anticipate upcoming priorities, risks, and decision points, proactively driving alignment and action across the company to maintain certifications and improve compliance
Guide and advise business and engineering leaders on return on investment by analyzing technical effort against financial gains and long-term impact to both
Educate senior engineering leaders and TPMs on operational best practices and execution rigor regarding regulatory requirements and compliance standards
Drive cross-functional delivery of regulatory compliance programs critical to Twilio customers & business
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Senior Principal, Technical Program Management - Regulatory Compliance