Lead Researcher, Platform Automation
Salesforce · California - San Francisco
hybridfull-time6-10 years
posted 6d
Sign in to applySkills: Salesforce, CRM
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category User Experience Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Research & Insights (R&I) is a core function within the Experience organization, and a strategic partner to User Experience (UX) designers, product management, engineering, and go-to-market teams across Salesforce. We are passionate about understanding and solving our customers’ issues, using data-driven insights to create experiences that delight. We balance big-picture thinking with detailed craft, and we shape the future of Salesforce for the benefit of millions of end users. Job Description We are seeking a Lead Researcher to support Automation Services and Developer Experiences. Automation Services is the team behind Flow Builder and the automation layer that powers Agentforce. Millions of admins and developers build on these tools every day, running over 600 billion automations a month. Developer Services is the team behind the APIs, tools, and integration capabilities that empower developers to build, test, and release applications on the Salesforce Platform w…