Senior Manager, Software Engineering Management - AI Experience Framework

What you get to do in this role: Lead a team of full-stack software engineers responsible for the AI Experience Framework (AIUX) — the platform that powers ServiceNow's AI-first user interfaces. The team builds and supports modular, reusable conversational experiences using modern Lit-based web components, serving as the technical foundation for conversation-first applications. Partner with product/App BU teams, core platform teams, and the many other UX component teams building on top of the framework. Manage product development activities across the AIUX framework roadmap Work with product management, design, support, and other dev teams to create high-quality, AI-first experiences Manage daily activities of the development team, including planning and delivery Solve difficult and often ambiguous problems spanning AI integration, performance at scale, and multi-team architecture Guide architecture decisions across the request path — proxy, version-aware routing, server-rendered component runtime — in partnership with senior ICs Set technical direction for framework-level APIs (context propagation, layout composition, state management) consumed by every downstream component team Represent AIUX Framework in cross-org architecture and roadmap discussions, and act as an escalation point for the hardest production issues Manage departmental resources, staffing, mentoring, and enhancing and maintaining a best-of-class engineering team To be successful in this role you have: Experience leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving (may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the industry) 10+ years of experience with technologies relevant to ServiceNow and advanced coding skills with high-quality results, including deep expertise in JavaScript and substantial experience in Java or a similar OO language (C++, C#, Go acceptable) 5+ years of experience managing core software engineering teams Experience coaching and growing engineers at various levels Experience leading team members who require little oversight in completing assigned work Experience providing direction, delegating assignments, and supporting a team to accomplish tasks Advanced experience with modern UI frameworks (Angular, React, Vue, or Lit) and a passion for JavaScript/the Web as a platform, reusability, and componentization Experience with open source tools and agile development environments Working knowledge of server-side rendering/hydration and systems-level Node.js concerns (process/worker isolation, HTTP/1.1 and HTTP/2 semantics, reverse proxying) — enough to guide and evaluate technical decisions made by the team Ability to understand broad concepts and use those concepts to develop solutions for problems spanning AI integration, performance, and multi-team coordination Experience completing projects based on company priorities, context, risks, and desired outcomes Ability to understand and implement best practices and coding standards for role-specific requirements (programming languages and tools, network design, functional design, algorithms, patterns, design and development, etc.) Track record managing multiple projects with material technical risk across teams and processes Exposure to multiple technology stacks: Cloud Dev, Platforms, Web Dev, Frameworks, service-oriented architecture Preferred — AIUX Framework specific: Experience with build systems that emit multiple targets from one component source (server bundles vs. code-split browser bundles) Familiarity operating services in Kubernetes and building/maintaining observability tooling (Grafana, Prometheus) for production systems Experience managing teams that build framework-level abstractions (component base classes, context/DI systems, event contracts) consumed by many other engineering teams For positions in this location, we offer a base pay of