Senior Staff Data Platform Engineer - Data Access Team

Position Location: This is a  Flexible (Hybrid)  position.   Flexible  positions require 2 days per week in a ServiceNow office location.  We have offices in several locations, including San Francisco, CA; Pleasanton, CA; Santa Clara, CA; San Diego, CA; and Kirkland, WA Are you energized by the power of enterprise-scale data to transform how we work? At ServiceNow, our mission is to “make the world of work, work better for people,” and our AI-driven platform is delivering on that promise. We're the #1 enterprise platform for uniting AI, data, and workflows — simplifying how people work, automating what slows them down, and enabling seamless, impactful experiences.  About the Role — Senior Staff Data Platform Software Engineer, Data Access Team   The engineering organization is a dynamic group of builders, thinkers, and problem-solvers dedicated to delivering scalable, AI-powered software products that elevate how organizations work. We value clean architecture, intuitive user experiences, and a culture of continuous improvement. Every engineer here plays a key role in shaping the quality and reliability of our products.  As part of the Persistence organization, you'll be building the backbone of the ServiceNow AI Platform — the system that powers reliability, scale, and intelligent transformation. You will help:  Innovate to bring better (quality, performant, scalable, secure) access to our data platform that internal and external customers build upon  Push IO, transaction, and concurrency limits across relational, time-series, and columnar stores  Innovate to bring more capability to developers and automation to end customers  About the Team   The Data Access team is responsible for translating customers' data requests from the ServiceNow platform and accurately querying the database using our home-grown SQL generation engine. This team is responsible for SQL generation into Trino, PostgreSQL, MariaDB, and Oracle databases, as well as table management and database metadata.  As a Senior Staff Software Engineer on the Data Platform team, you will be a key technical leader within the Platform Persistence group, setting direction for the team's architecture and raising the bar for engineering craftsmanship across the organization.  What you get to do in this role:   You'll work on top of core data architecture that touches every part of our product, ensuring our systems maintain quality, reliability, security and performance.  Be a master at managing and enhancing a complex codebase with quality and speed  Deliver projects on time and with quality, with other engineers in tow  Set technical direction and architecture strategy for the Data Access team's systems, ensuring long-term scalability and maintainability  Collaborate with product managers and engineering leadership to translate business requirements into well-architected, cross-team technical solutions, owning features from design through delivery  Drive design and code reviews, championing best practices in performance, maintainability, and testability across multiple teams  Develop and advocate for comprehensive test strategies covering functional, regression, integration, and performance aspects  Foster a culture of continuous learning and engineering excellence, sharing best practices in engineering and quality across the broader organization  Having aptitude for learning new technologies quickly  Developing platform technologies at scale  Relational Database Experience: Developing on, troubleshooting, and optimizing performance  Mentor junior, senior, and staff-level engineers to help them thrive in a complex codebase, raising the technical bar across the team  To be successful:   Having aptitude for learning new technologies quickly  Demonstrated success completing complex, cross-team projects, on time and with qu