AI Scientist — Commerce Labs

Salesforce · California - San Francisco · Massachusetts - Burlington · Massachusetts - Boston

hybridfull-time3-6 years

posted 1d

Skills: Salesforce, CRM

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Software Engineering Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. The Experience Commerce Labs is where Salesforce works on the future of commerce. We build agentic systems that learn efficiently over time from real interactions with customers, merchants, and the marketplace environment, pushing the boundary of what autonomous commerce agents can do at enterprise scale. Commerce Labs builds on top of Salesforce Commerce Cloud, Salesforce's unified commerce platform that powers storefronts, checkout, order management, and merchandising for enterprise brands and retailers around the world. Commerce Cloud handles massive scale and complexity, including high-traffic storefronts, peak shopping events, multi-channel selling, and deep integration with the broader Salesforce Customer 360 ecosystem (Service, Marketing, Data Cloud, and more). This gives Commerce Labs a unique advantage: our agentic research isn't theoretical, it's grounded in real production traffic, real merchant data, and real customer behavior at scale, so what we bu…