ES Workday Operations Analyst

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Employee Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. About Salesforce & Employee Success: Employee Success (ES) is made up of human resources (HR) professionals who come together to continue to build Salesforce with a goal of helping our employees do the best work of their lives. In Employee Success, we attract and retain the top talent critical to building out our organization with the Ohana style treatment. Whether we are recruiting the next great candidate for our company, building out new programs, or refining our current operations, Employee Success is passionate about the design, development and delivery of a world-class employee experience, which allows Salesforce to deliver a world-class customer experience in the market. Role Description: The Workday Operations Analyst plays a critical, high-impact role in overseeing and executing core employee lifecycle operations across the US and Canada. As a Subject Matter Expert (SME) on the ES Operations team, you will lead key operational workstreams and handle high-complexity processes including voluntary and involuntary terminations, Work Authorization (I-9 / GWA compliance), continuous data auditing, and complex case management. Beyond operational delivery, this position requires strong stakeholder management (Legal, Payroll, IT, ER), data integrity oversight, driving process transitions, and identifying opportunities for automation and continuous improvement to ensure seamless execution across the operation. Key Responsibilities: Termination's Operations (US & Canada): End-to-end management of complex voluntary and involuntary separation processes across the US and Canada, ensuring 100% compliance with local policies, Legal requirements, and a high-touch employee experience. Work Authorization & Compliance (I-9 / GWA): Lead and audit the US work authorization and Form I-9 compliance programs (including GWA), vendor touch points, and periodic data alignment checks to mitigate business risk. Data Quality & System Audits: Execute regular, continuous data audits in Workday to safeguard employee data integrity across upstream and downstream systems. Report findings and correct discrepancies efficiently. Process Transitions & Change Management: Actively participate in and support end-to-end process transitions—both onboarding new processes into the team and transitioning existing workflows to other global operational teams or partners. Advanced Case Management: Act as the Subject Matter Expert for managing high volumes of complex employee inquiries and escalated tickets. Partner with Legal, Payroll, Employee Relations (ER), and IT to resolve sensitive edge cases. Stakeholder & COE Collaboration: Consult and build strong cross-functional partnerships with Legal, Payroll, IT, and ES Business Partners to align policies with operational procedures. Process Improvement & Automation: Proactively identify operational inefficiencies, drive process automation, and participate in User Acceptance Testing (UAT) for Workday enhancements. Knowledge Base & Process Documentation: Author, structure, and create core Knowledge Base (KB) articles and self-service documentation from scratch. Lead the comprehensive documentation of internal team ope