Senior Analyst, Product Delivery

Mastercard · Kuala Lumpur, Malaysia

onsitefull-time6-10 years

posted 22h

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Senior Analyst, Product Delivery Overview – About Product Delivery Product Delivery (PD) is dedicated to enabling and empowering the core of Customer Delivery throughout the Asia Pacific region by providing streamlined knowledge, expertise, materials, training, and education. By leveraging our robust global partnerships and subject-matter expertise, we offer insights, experience, and solutions to foster innovation, ensuring our products and platforms are prepared for large-scale deployment. We excel in addressing uncertainties in delivering pilot projects and executing complex and strategic programs. Our team is inclusive, supportive, and innovative, fostering a problem-solving environment. Our team culture emphasizes accomplishing tasks efficiently while maintaining a positive and enjoyable work atmosphere. Product Delivery Program & Project Management Team The Product Delivery Program & Project Management (PPM) Team in Asia Pacific is a technical project team with strong business acumen. The team oversees, supports, and provides subject-matter expertise for the deployment of Mastercard products, including technical integration of product APIs. • Partner with Product Management, Delivery, Business, and other internal cross-functional teams to align product deployment requirements and delivery priorities. • Work closely with the Enablement team to confirm that products and new features are ready for rollout into new markets. • Provide proactive program & project support and governance, including validation of key artefacts, implementation readiness, and test strategies to support successful customer delivery. • Standardise delivery processes and capture reusable learnings to improve repeatability and scalability across Asia Pacific markets. The Role Customer Engagement: • Lead technical/solution engagements with external customers to simplify and help them understand product and solution implementation requirements. These could happen at the sales/pre-implementation consultation stage where extensive customer engagement will be expected. Delivery Expertise with Technical Literacy: • Build practical technical understanding of designated products and/or services to lead delivery effectively, translate implementation needs, and coordinate confidently with technical SMEs where deeper expertise is required. • Provide delivery-focused consultation and implementation support to customers and internal partners, helping triage issues, facilitate troubleshooting, and drive timely resolution through the right technical and cross-functional teams. Project Management for Technical Delivery: • Lead and manage First-In-Market (FIM) projects, including the discovery and documentation of market-specific nuances. Capture key learnings in implementation materials to support effective handover to delivery teams and enable repeatable scaling for similar future projects. • Serve as the primary customer interface, coordinating internal and external project activities to ensure alignment and timely execution. • Engage customers to clarify solution requirements through needs assessment, requirements elicitation, and stakeholder analysis, ensuring alignment on objectives, scope, dependencies, and delivery expectations. • Partner with implementation teams to build clear project plans, defining workstreams, interdependencies, ownership, and critical path milestones. • Apply strong project planning and governance discipline using tools