Community Manager, Slack

Salesforce · Georgia - Atlanta · Indiana - Indianapolis

hybridfull-time6-10 years

posted 6d

Skills: Salesforce, CRM

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Marketing & Communications Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies that do well and do good, you've come to the right place. Our vibrant Trailblazer Community plays a crucial role in our success by fostering collaboration, knowledge sharing, and continuous learning across Salesforce's growing ecosystem. About the Role The Trailblazer Community Team is looking for a Community Manager to own the end-to-end digital community experience for the new unified Trailblazer Community on Slack . This role sits at the intersection of community strategy, operations, and member experience. You'll be the program-side owner of our digital community— shaping how millions of Trailblazers connect, learn, and grow in the agentic AI era. From onboarding and channel strategy to moderation, analytics, and Dreamforce activations, you'll lead the day-to-day and long-term experience of one of Salesforce's most strategic community investments. If you're a community builder who thrives in a fast-moving launch environment, is energized by cross-functional collaboration, and knows how to make complex platforms feel effortless and human — we want to hear from you. Key Responsibilities Workspace Experience Ownership Own the end-to-end community member experience for the Trailblazer Community on Slack, from onboarding through ongoing engagement Serve as the program-side lead for workspace setup, channel architecture, and community guidelines — ensuring the Slack experience aligns with Trailblazer Community brand standards and community values Manage channel structure, descriptions, and topics in collaboration with product, engineering, and community stakeholders Partner with Community Group Leaders (CGLs) on channel management permissions, enablement, and ongoing community operations Partner with the Salesforce, MuleSoft, and Tableau community teams to implement best practices and processes for Slack Community operations Build and scale community programs that empower community members to lead and execute independently Onboarding & Member Journey Own the community member onboarding experience — ensuring new members can quickly find value, connect with peers, and navigate the workspace Collaborate with product and engineering teams to translate user research into onboarding improvements (e.g., intent-based journeys, skip functionality, Code of Conduct integration) Support the development and launch of in-Slack enablement resources, including canvases, workflows, and AI-powered guidance Community Moderation & Safety Lead day-to-day moderation operations for the Trailblazer Community on Slack, including spam management, escalation paths, and member support Partner with Legal, Security, and product teams on workspace governance, Code of Cond