Director, Technical Consulting (Salesforce Enterprise Architect)

Salesforce · India - Hyderabad · India - Bangalore · India - Pune · India - Mumbai

hybridfull-time10+ years

posted 5d

Skills: Salesforce, CRM

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Salesforce Professional Services - Global Delivery Centre (GDC) focuses on delivering strategic engagements that define transformational opportunities and execution of change programs. We are the trusted delivery partner for Salesforce Professional Services that ensures end to end multi-cloud delivery capabilities across all Salesforce technologies and scales with agility for successful customer outcomes! We at GDC strive to foster growth & innovation and enable for Salesforce Professional Services with focus on performance, productivity & impact. Role overview: Salesforce is currently seeking a Director, Technical Consulting (in the Architects’ Practice) to join our Global Delivery Centre (GDC) team. We are looking for an experienced professional services leader who has experience in scaling professional services delivery centers across the world. The Director, Technical Consulting role plays a meaningful part in enabling, deploying, and building the careers of our technical architects team. Responsibilities: You’ll be responsible for planning capacity, hiring, training, and mentoring our Technical Architects, as well as guide them on their CTA journey and their upskilling path across modern AI platforms. Serve as a trusted advisor to the client, guiding customers and colleagues in rationalizing and deploying emerging technologies and Enterprise AI Architecture that drive increased business value. Identify and lead internal critical initiatives to grow the Industries Architects’ consulting practice; serving as an active contributor to the community’s overall knowledge base and expertise, specifically driving the evolution of an AI-First Delivery & Engineering methodology within the practice. Work closely on projects with Delivery Managers, Solution Architects, and directly with clients to architect technology solutions to meet client needs. Lead Enterprise Architecture and Governance for an enterprise-level customer engagement. Serve as a trusted advisor to the client driving conversations with their Enterprise Architects and business stakeholders that shape the architectural vision, integrate scalable predictive/generative AI environments, and establish a program architectural roadmap. Lead functional and technical workshops. Demonstrate leadership skills in designing, delivering, testing, and deploying. Lead a project team of developers focused on driving optimized solutions for our clients leveraging Salesforce Industries Clouds, ensuring teams leverage developer assistants (e.g., Cursor, Claude, GitHub Copilot) to accelerate delivery and enforce platform security. Ensure the success of these teams while securing the highest CSAT and business outcomes, focusing on Performance Evaluation & ROI by collaborating with customers to establish evaluation frameworks that measure AI performance and business value. Manage customer expectations; negotiate solutions to complex problems with both the customer and third-party stakeholders. Establish trust with the customer’s leadership, promoting and/or implementing best practices with SFI and Salesforce. Highlight and manage risk areas in the solution in a proactive manner, and com