Operations Business Analyst

MongoDB · São Paulo

onsitefull-time1-3 years

posted 2d

<p>Partnering with stakeholders across the Technical Services (post-sales support) team, Analytics, Finance, and other teams around the business, this role surfaces key insights to drive business decision-making. The Business Analyst will own recurring business reporting cadences, support strategic and ad-hoc analysis, and help translate complex operational data into clear recommendations for leaders across the organization.</p> <p>This role requires strong analytical and technical skills, operational rigor, an ability to work across multiple functional areas, and a data-first mindset in a fast-paced environment. The ideal candidate is passionate about understanding and communicating customer experience and business performance through data, and is comfortable balancing repeatable operational reporting with deeper analytical work.</p> <p>We are looking to speak to candidates who are based in the eastern timezone and ideally can go into the office for our hybrid working model.&nbsp;</p> <h3><strong>Responsibilities</strong></h3> <ul> <li>Own recurring business reporting cadences and deliver high-quality, on-time reporting materials for leadership reviews, performance reporting, and operational planning</li> <li>Conduct a thorough first pass of the data for each deliverable by identifying meaningful trend changes, anomalies, open questions, and areas that warrant deeper follow-up, so reporting is paired with insight rather than just raw metrics</li> <li>Drive analyses of Technical Services business processes, service performance, pricing models, deal structures, and other operational topics; highlight actionable insights and communicate trends that help the business grow and scale</li> <li>Support recurring financial, forecast, and capacity-related analysis in partnership with Finance and cross-functional stakeholders</li> <li>Partner closely with Analytics, Data Engineering, and Data Architecture teams to ensure data is ingested, cleaned, configured, and documented in a consistent and accurate manner</li> <li>Consult with stakeholders on what data and reporting they need to measure performance and evaluate initiatives; design and build dashboards that empower stakeholders to self-serve according to business requirements</li> <li>Translate analyses into concise narratives, recommendations, and reporting that can be consumed by both technical and non-technical audiences, including senior leadership</li> <li>Balance recurring reporting commitments with scoped strategic and ad-hoc analyses as priorities require</li> </ul> <h3><strong>Skills &amp; Attributes</strong><strong><br></strong></h3> <ul> <li>5+ years of hands-on analytics and business reporting experience (or 3+ years with an MBA or equivalent degree), ideally within or partnering with customer-facing organizations</li> <li>Skilled at cleaning, transforming, and blending data via programmatic methods such as Python and/or SQL</li> <li>Strong understanding of sales and services processes, especially in SaaS or subscription-based businesses, and experience applying data analysis techniques to business performance questions</li> <li>Experience reporting on Salesforce data</li> <li>Experience working with senior management and presenting to senior or executive leadership</li> <li>Ability to query, transform, and analyze raw data, draw conclusions, and develop actionable recommendations</li> <li>Strong instinct for identifying data signals, trend changes, and potential anomalies, and for turning those observations into focused follow-up questions or recommendations</li> <li>Experience creating automated dashboards designed for stakeholder self-service in Tableau</li> <li>Effective at communicating technical concepts and data stories to non-technical audiences</li> <li>Able to evaluate competing priorities and tradeoffs within own responsibilities, manage workload effectively, and meet deadlines</li> <li>Experience with Technical Support businesses and/or products is a major plu