Principal Product Manager

Zscaler · San Jose, California, USA

onsitefull-time10+ years

posted 19 Aug

<div class="content-intro">About Zscaler Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership, and accountability. We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity.</div><a style="display: block; overflow: hidden; position: relative;" href="https://share.synthesia.io/736c7cc3-98b0-4f96-a52c-9f05fbf645a7" target="_blank"> <img style="width: 100%; display: block; max-width: 100%;" src="https://image.synthesia.io/736c7cc3-98b0-4f96-a52c-9f05fbf645a7/thumbnail.gif" alt="Inside the Life of a Zscaler Product Manager"> </a> Role We are looking for a Principal Product Manager to join our team. This is a hybrid role based in San Jose, reporting to the Senior Director, Product Management in the product management department. This role will lead strategy, roadmap, and adoption for critical ZPA platform initiatives, focusing on driving foundational platform capabilities that improve scalability, resiliency, operational efficiency, and customer adoption across a complex enterprise product portfolio. As a highly strategic and cross-functional product leader, you will partner closely with engineering, architecture, operations, and go-to-market teams to define and deliver infrastructure investments that strengthen platform performance, simplify operations, and support the needs of both commercial and regulated environments. What you’ll do (Role Expectations) <ul> <li style="font-size: 12pt;">Define and drive the roadmap for key infrastructure and platform capabilities</li> <li style="font-size: 12pt;">Partner cross-functionally with engineering, architecture, operations, and field teams to identify priorities and deliver high-impact platform enhancements</li> <li style="font-size: 12pt;">Define and prioritize resiliency investments, including health checks, recovery mechanisms, and service robustness improvements</li> <li style="font-size: 12pt;">Translate customer, field, and partner feedback into clear product requirements, roadmap priorities, and measurable business outcomes</li> <li style="font-size: 12pt;">Influence cross-functional stakeholders and align teams on strategy, sequencing, and execution tradeoffs</li> </ul> Who You Are (Success Profile)</sp