Senior Analyst – Business Development Support

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Senior Analyst – Business Development Support About the Role: The Business Development Support – Senior Analyst will play a critical role in enabling the Mastercard Services BD organization by managing end-to-end sales lifecycle processes. This role will act as a strategic and operational partner to Business Development teams, ensuring deal structuring, CRM hygiene, pricing, contracting, and post-sales processes are executed with accuracy, efficiency, and compliance. The role sits at the intersection of Sales, Finance, and Operations, offering high visibility into deal-making and business performance, while driving operational excellence and enabling revenue growth within Mastercard Services. Key Responsibilities 1. Sales Lifecycle Management • Support BD teams across the full deal lifecycle—from opportunity creation to deal closure and post-sales execution • Ensure timely progression of opportunities through internal approval workflows • Act as a central coordinator across Sales, Finance, Legal, and Delivery teams 2. Deal Structuring & Commercial Support • Partner with BD teams to conceptualize and structure deals aligned with business objectives and pricing guidelines • Support development of business cases, pricing models, and commercial constructs • Ensure deal structures comply with internal policies and margin expectations 3. CRM (Salesforce) Governance & Hygiene • Own creation and maintenance of accurate and complete opportunity records in Salesforce • Ensure data integrity, completeness, and adherence to CRM standards • Support pipeline reporting, forecasting, and performance tracking 4. Pricing & Approvals • Facilitate pricing processes including coordination with Finance and Pricing teams • Support preparation and submission of pricing approvals and documentation • Ensure proper documentation of pricing assumptions and approvals in systems 5. Contracting Support • Coordinate contract creation processes using internal tools (e.g., Ironclad or equivalent) • Liaise with Legal, BD, and other stakeholders to ensure timely contract execution • Track contract status and ensure alignment with approved deal terms 6. Post-Sales Support (Revenue & Billing) • Enable smooth transition from sales to delivery and billing teams • Ensure accurate setup of deals in billing and revenue management systems • Support issue resolution related to invoicing, revenue recognition, and client queries 7. Process Improvement & Enablement • Identify opportunities to streamline sales and operational processes • Drive standardization and automation across deal support activities • Develop documentation, playbooks, and training materials for BD teams Key Stakeholder Interfaces • Business Development / Sales Teams • Finance & Pricing • Legal & Contracting • Revenue Assurance & Billing Operations • Delivery / Product Teams Qualifications & Experience • 5–7 years of experience in Sales Operations, Business Operations, or Commercial Support roles • Strong understanding of sales lifecycle processes in a B2B environment • Experience with CRM platforms (Salesforce preferred) • Exposure to pricing, contracting, and billing processes Key Skills & Competencies • Strong commercial acumen and deal structuring capability • High attention to detail and process rigor • Excellent stakeholder management and communication skills • Ability to manage multiple priorities in a fast-paced environment • Analytical mindset with proficiency in Excel and re