Director, Global Delivery Excellence

Databricks · United States

onsitefull-time10+ years

posted 18 Aug

FEQ327R584 <h2>Director, Global Delivery Excellence</h2> Databricks Learning & Enablement upskills data and AI teams worldwide so customers, partners, and employees can best leverage Databricks to drive business outcomes. We are hiring a Global Delivery leader to lead our global team and to evolve how we deliver training for an AI-first world. You will own staffing strategy and instructor readiness across our FTE and authorized training partner (ATP) workforce, run an AI-first delivery operation, and advance the shift from traditional, catalog-based instructor-led training toward customized, customer-specific delivery. This role is the right fit if you lead from data, develop best-in-industry instructors, and want to reshape a delivery model rather than just run it. Scope of Impact <ul> <li>Owns the global training delivery function across customer, partner, and internal audiences.</li> <li>Owns instructor staffing and readiness strategy: balances FTE and ATP supply and forecasts skilling, language, and location needs through data analysis and cross-functional collaboration.</li> <li>Translates L&E delivery strategy into execution: FTE-first regional sufficiency, with ATP to fulfill additional needs.</li> <li>Leads the evolution of the delivery model toward AI-first operations and customized, customer-specific training.</li> <li>Influences cross-functionally across Training Ops, Curriculum and Certification, and field GTM.</li> </ul> Leadership <ul> <li>Sets Vision: Connects the team's daily delivery work to L&E's mission and to the shift toward an AI-first operating model.</li> <li>Sets Strategy: Sets 12-month goals, plans, and measures for delivery capacity and quality, and makes FTE-versus-ATP trade-offs grounded in demand data.</li> <li>Builds Teams: Hires, coaches, and develops a high-performing global instructor team, and builds the skilling pathways that keep instructor capability ahead of demand.</li> <li>Drives Execution: Delivers training at quality and at sustainable pace, running proactive, data-driven capacity planning in place of reactive intake.</li> <li>Champions Culture: Makes company-first capacity decisions and protects customer experience, including virtual-first scheduling that minimizes customer travel.</li> </ul> Skills & Expertise <ul> <li>Technical bar: Demonstrated depth in data, analytics, and AI and the Databricks platform; Databricks certification preferred.</li> <li>Workforce and capacity planning: Balances an employed and partner instructor workforce against forecasted demand by skilling area, language, and location.</li> <li>Data fluency: Uses utilization, instructor quality scoring, CSAT, and coverage data to direct the team and defend resourcing decisions.</li> <li>AI-first operating model: Applies AI across the delivery operation, including forecasting, scheduling, instructor prep, assessment, and instructor enablement.</li> <li>Instructor development: Designs and runs instructor development and train-the-trainer programs, and evaluates delivery effectiveness.</li> </ul> What we look for <ul> <li>Multiple years of people-leadership directly managing technical instructors, including a global, multi-region team.</li> <li>Experience across the full training lifecycle: design, delivery, and evaluation.</li> <li>A track record building and scaling instructor capacity across both employed and partner or contract workforces.</li> <li>Proven technical depth in data, analytics, and AI; Databricks certification preferred.</li> <li>May occasionally support selling the training offering to customers; this is secondary to the staffing, skilling, and delivery-model mandate.</li> </ul> <stro