GAQ427R213

This Manager role within Databricks’ Credit & Collections organisation is responsible for driving credit strategy, strategic customer collections, AR performance, and complex escalations across a high-growth, usage-based Data/AI business. The role combines financial and commercial judgment with hands-on customer engagement, functional oversight of collection operations, and governance of the outsourced collections model. This is a high-impact opportunity for a CA, CPA, or experienced finance professional to take ownership of credit risk, cash, strategic customer relationships, and AR performance at Databricks scale.

The impact you will have:

Lead the Credit & Collections function for an assigned scope within Databricks, including credit policies, collection practices, risk mitigation, and escalation protocols
Own credit assessment, risk reviews, credit limits, payment terms, credit holds/releases, and exception management within the established approval framework
Make credit recommendations and decisions within delegated authority, balancing credit risk, cash conversion, and commercial considerations
Personally manage collections strategy and executive-level escalations for strategic and high-value Databricks customers
Lead resolution of complex disputes, contractual payment issues, and commercially sensitive collection matters
Own the monthly AR performance framework, including collection targets, cash collected vs. target, CEI, aging, write-offs, and cash forecasting
Translate AR and credit trends into actionable insights for Finance leadership, including emerging risks, recovery outlook, and bad debt/reserve considerations
Manage the Accenture collections engagement, including SLA/KPI governance, account allocation, quality, process adherence, escalations, and corrective actions
Partner with Sales, Customer Success, RevOps, Legal, Billing, and Finance leadership to resolve high-impact credit and collection matters
Identify systemic drivers of delinquency and credit exposure and lead initiatives to strengthen controls, processes, and collection effectiveness
Drive process transformation and continuous improvement across Credit & Collections, leveraging automation, AI, analytics, and scalable operating models to improve efficiency and decision-making
Serve as the subject-matter authority for Credit & Collections, providing guidance on complex cases, policies, credit decisions, and commercial considerations

What we look for:

Bachelor’s degree in Finance or Accounting is a must; CA, CPA, CMA, ACCA, or equivalent professional qualification strongly preferred
12+ years of progressive experience across Credit & Collections, ideally within high-growth SaaS, technology, or complex B2B environments
Proven experience in credit risk assessment, collections strategy, and managing strategic or high-value customer relationships
Strong understanding of usage-based and subscription billing models, commercial contracts, and associated credit risks
Demonstrated experience owning AR KPIs, col

Credit and Collections Manager