Program Manager, Learning & Development

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Program Manager, Learning & Development Overview: The Program Manager, Learning and Development (L&D) is responsible for planning, executing, and overseeing L&D programs that support the strategic objectives of the organization. This role requires a dynamic individual skilled in program management, stakeholder engagement, curriculum design, and process improvement, with a passion for fostering employee development. The ideal candidate will be adept at managing multiple L&D initiatives simultaneously, ensuring they are completed on time, within budget, and meet the needs of the organization. Role and Responsibilities: Experience Design: o Engage with key stakeholders to gather learning needs, program requirements, timelines, and strategic outcomes. o Lead the design and development of engaging and effective learning programs that address those needs. o Work with Learning Experience Designers to envision and design learning programs that are aligned with strategic objectives, showcase L&D best practices, and are delivered through appropriate learning modalities (e.g., in-person, virtual, e-learning). o Ensure learning programs incorporate feedback and adapt to changing organizational needs. Program Planning and Execution: o Develop comprehensive project plans for L&D programs/initiatives that align with organizational needs, timelines, resources, etc. o Coordinate cross-functional teams, including learning designers, delivery specialists, admins, and subject matter experts, to ensure effective and efficient program execution. o Monitor and track program progress, adjusting plans as necessary to meet targets. Stakeholder Management: o Provide updates and ensure alignment with program objectives. o Serve as the primary point of contact for all program-related inquiries and communications, fostering strong relationships with internal and external partners. Resource Management: o Identify and allocate resources necessary for program execution, including budget management and resource scheduling. o Manage program budgets, ensuring financial objectives are met and resources are utilized efficiently. Risk Management: o Identify potential risks and develop mitigation strategies to minimize impact on program delivery. o Monitor and report on program risks, implementing corrective actions as needed. Quality Assurance: o Ensure that all L&D program deliverables meet the required quality standards and specifications. o Implement continuous improvement processes to enhance program performance and outcomes. Data Analysis and Reporting: o Collect and analyze program data to evaluate performance, identify trends, and inform decision-making. o Prepare and present detailed reports on program status, outcomes, and areas for improvement. Benchmarking and External Insights: o Benchmark L&D programs against industry best practices and emerging trends. o Bring external insights and suggestions to enhance the effectiveness and innovation of L&D initiatives. Process Improvement: o Evaluate existing L&D processes and workflows, identifying opportunities for improvement. o Implement best practices and innovative solutions to enhance program efficiency and effectiveness. Team Leadership: o Provide guidance, support, and leadership to program teams. o Foster a collaborative and high-performance team environment. Skills and Qualifications: Educational Background: o Advanced degrees or certifications in project management (e.g., PMP, PgMP)