Director, Technical Account Management
Datadog · Dublin, Ireland; London, United Kingdom; Paris, France
onsitefull-time10+ years
posted 3d
Sign in to apply<p>Datadog is seeking a Director, Technical Account Management (TAM) for the EMEA region to join our high-growth organization and world-class Technical Post Sales (TPS) Team. You will own the strategy, growth, and execution of a team of 25–30 today, with a clear mandate to scale to 50–70+ over the next two to three years. You will be building organizational infrastructure, developing first-line leaders, and establishing scalable processes before they're needed.</p> <p>TAMs are technical experts who provide paid "white glove" technical services to our largest customers, supporting adoption and providing guidance across the comprehensive Datadog product suite. A TAM is held in high regard as an expert and trusted advisor for how IT Operations translates to business value.</p> <p>This is a senior leadership role where you will set the technical post-sales vision for all of EMEA, own executive relationships with key accounts, evangelize the TPS offering at scale, and grow services revenue across the region.</p> <p><em>At Datadog, we place value in our office culture—the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.</em></p> <h2><strong>What You'll Do:</strong></h2> <ul> <li>Scale the EMEA TAM organization from 25–30 to 50–70+, hiring first-line leaders, designing team structures, and building systems that sustain quality through rapid growth.</li> <li>Lead a team of managers and senior TAM ICs across EMEA, ensuring customer success, retention, and expansion at high standards of technical delivery.</li> <li>Own the commercial strategy for the TPS program, partnering with Sales to position, price, and sell TAM services as a core part of the Datadog value proposition.</li> <li>Define and execute regional OKRs aligned with global TPS goals, driving accountability through your leadership team each quarter.</li> <li>Lead executive-level recruiting and build a leadership pipeline from within, developing managers who can in turn scale their own teams.</li> <li>Serve as executive sponsor for strategic EMEA accounts, engaging at the C-suite level to reinforce value, resolve escalations, and identify expansion opportunities.</li> <li>Partner with global TPS, Product, Sales Engineering, CS, and Enablement to standardize and evolve the TAM offering, customizing for regional needs where warranted.</li> <li>Establish operational rigor: clear metrics, health scorecards, capacity planning, and forecasting to give full visibility into team performance and customer outcomes.</li> <li>Drive talent development programs such as performance reviews & career growth plans, focusing on building future leaders within the organization and motivating, growing, & retaining top talent.</li> </ul> <p> </p> <h2><strong>Who You Are:</strong></h2> <ul> <li>8+ years leading Professional Services, TAM, or Sales Engineering teams, with demonstrated success scaling an organization from fewer than 25 to 50+ headcount.</li> <li>Experience managing managers: you hire and develop first-line leaders and have a track record of building leadership depth within your orgs.</li> <li>Commercially minded, with direct experience selling or co-selling services and a history of growing services revenue; you position TAM as a value driver, not a cost center.</li> <li>Technically fluent across infrastructure, cloud platforms (AWS, Azure, GCP), observability, and monitoring, credible with practitioners and C-level executives alike.</li> <li>A strategic operator who pairs vision with execution: you set direction, build the systems to support it, and develop your team's ability to operate independently.</li> <li>3–5+ years earlier in your career as a TAM, Solutions Architect, or equivalent client-facing technical IC, giving you firsthand credibility with your team.</li> <li>Willing and able to travel up to 50% of the time across th