Lead Business Analyst

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Lead Business Analyst Overview The Revenue Operations & Enablement team is looking for a Lead Business Analyst to support key systems such as Contra Revenue Systems (CRS) and FundApp, Mastercard’s Fund Administration platform. This role will operate as the connective tissue between Finance stakeholders and Technology, using a Revenue platform operating model focused on structured intake, clear requirements, prioritization, release readiness, UAT coordination, production support, issue triage, documentation, reporting oversight, and continuous improvement. The ideal candidate is intellectually curious, analytical, comfortable working across business and technical teams, and able to bring structure to a growing platform support model. The role requires strong project management discipline, application support experience, consulting mindset, and the ability to communicate clearly while independently managing priorities across multiple projects and support efforts. Role In this position, you will: • Serve as the primary Lead BA and platform liaison for FundApp and CRS, connecting Finance and Technology stakeholders to ensure clear ownership, requirements, priorities, and delivery outcomes. • Manage system enhancements, projects, strategy inputs, setup/configuration needs, application support, and related operational support activities. • Translate business needs into clear business requirements, technical requirements, process flows, user stories, acceptance criteria, reporting needs, and decision documentation that Technology can design, build, test, and support. • Partner with key business users to provide application overviews, explain new functionality, assess automation opportunities, and support user training or adoption needs. • Collaborate with internal technical teams to facilitate and test issue resolution, confirm expected system behavior, and align business requirements with technical delivery plans. • Provide ongoing production support, including problem management, root cause analysis, ticket logging, business impact communication, status updates, and escalation as needed. • Lead evaluation efforts for new capabilities, process improvements, workflow changes, or related functionality based on business requirements and governance priorities. • Coordinate UAT, regression testing, business validation, release communications, patching/upgrades/enhancement testing, and post-implementation checks to ensure system updates perform as intended. • Ensure configuration documentation, process documentation, training guides, decision logs, and support materials are updated as application changes or new functionality are introduced. • Support SOX and audit compliance by helping maintain control documentation, supporting control testing, identifying improvement opportunities, and ensuring platform changes align to accounting policy, controls, and reporting expectations. • Drive continuous improvement by identifying manual work, data quality gaps, reporting limitations, control risks, user training needs, and opportunities to simplify the system support model as adoption and platform complexity grow. All About You The ideal candidate for this position should: • Have advanced business analysis experience supporting enterprise business platforms, preferably in Finance, Accounting, Revenue Operations, Fund Administration, billing, order-to-cash, rebates/incentives, or related operational systems. • Hold a Master’s d