Manager, Customer Success - Boston

Datadog · Boston, Massachusetts, USA

onsitefull-time6-10 years

posted 3d

<p>As a Manager, Customer Success, you will hire and develop teams, coaching Customer Success Managers (CSMs) to success. This role impacts our customer experience and retention at scale, providing an opportunity to join a company that’s a leader in the space and see your contributions firsthand. At Datadog, we value our office culture—the relationships and collaboration it builds, and the creativity it inspires. We operate as a hybrid workplace to help our Datadogs create a work-life harmony that best fits them.</p> <p><em>At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.</em></p> <p><strong>What You’ll Do:</strong></p> <ul> <li>Drive and influence the full renewal and expansion sales cycle</li> <li>Serve as an advisor and role model for exemplary customer service</li> <li>Balance autonomy with effective communication upwards</li> <li>Act as a regional/segment owner and escalation point for relevant matters</li> <li>Motivate CSMs to foster customer relationships that build trust and achieve consistent revenue growth</li> <li>Collaborate cross-functionally to drive positive customer outcomes and solve complex challenges</li> <li>Focus on talent attraction, retention, and development to create high-performance teams</li> </ul> <p><strong>Who You Are:</strong></p> <ul> <li>Experienced in Customer Success or Account Management, with 6+ years of experience preferred and at least 3 years in the SaaS space</li> <li>3+ years of experience leading a high-performing team of Customer Success Managers</li> <li>A proven track record of success in negotiating contract terms and overcoming pricing objections for renewal and upsell opportunities</li> <li>Familiar with the B2B tech or subscription-based software space</li> <li>Comfortable in a fast-paced, scaling environment</li> </ul> <p><em>Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.</em></p> <p><strong>Benefits and Growth:</strong></p> <ul> <li>Best-in-class onboarding</li> <li>Sales training in MEDDIC and Command of the Message</li> <li>An inclusive company culture, with opportunities to join our Community Guilds</li> <li>Intra-departmental mentor and buddy program for networking</li> <li>Continuous professional development, product training, and career pathing</li> <li>New hire stock equity (RSU) and employee stock purchase plan (ESPP)</li> <li>Generous global benefits</li> </ul> <p><em>Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.</em></p><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p>Datadog offers a competitive salary and equity package, and may include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, Datadog offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan.</p></div><div class="title">The reasonably estimated yearly salary for this role at Datadog is:</div><div class="pay-range"><span>$108,000</span><span class="divider">—</span><span>$144,000 USD</span></div></div></div><div class="content-conclusion"><hr> <p><strong>About Datadog: </strong></p> <p>Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, i